Sales Coordinator
6 months ago
RKW is looking add an experienced hire to its Sales Coordination team, to handle Order Processing on a large-scale, on behalf of our high-value B2B clients.
You'll ideally have a strong background in Sales Administration / Sales Order Processing, with an exceptional eye for detail and the ability to manage large amounts of data with accuracy.
As well as great administrative & coordination skills, you'll have the confidence and professionalism to deal directly with our customers, advising on product updates.
The successful applicant will join our hard-working, friendly team here at the central-Stoke-on Trent Head-office.
- **Responsibilities and Duties**_
- To process orders accurately and with 100% fulfilment where possible ensuring all deadlines are met
- Coping well under pressure
- Deal with customer requests - line forms, images, specs, QA requirements, data analysis
- Ensuring customers re work requirements are met and communicated to the relevant
departments
- Input and manage monthly forecasting, liaising with merchandising on a regular basis
- Attend meetings with customers to discuss stock levels, future buy availability and service efficiency
- Handling customer queries - delivery discrepancies, price queries and other account queries
- Ensuring backorders are completed on a weekly basis and orders are updated accordingly
- Work as part of a team & support colleagues where possible, provide holiday cover
- Provide excellent customer service at all times
- Processing of reports to ensure orders have been processed accurately and with 100% fulfilment where possible
- Problem analysis and problem solving
- **Skills and Desirables**_
- Computer literacy and working knowledge of relevant software tools (i.e. Microsoft software including Excel, Outlook and PowerPoint)
- Exceptional attention to detail and accuracy
- Excellent Time management and organisation
- Excellent written and verbal communication and strong persuasion skills
- **Company Benefits**_
- 33 days' annual leave
- Free parking on all sites
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Long service incentives and rewards
- Annual bonus scheme
Come and join us to celebrate 30 years of business
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£24,000.00 per year
**Benefits**:
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Sales administration: 1 year (preferred)
- Order Processing: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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