Service Advisor

2 weeks ago


Northampton, United Kingdom Interaction Recruitment Full time

We have a fantastic opportunity for an experienced service advisor to join our clients growing service department.

**Responsibilities**:

- To deal with customer requirements for service and repair in an efficient and courteous manner
- To make customer bookings, plan customer arrival times and facilities available for loan car and courtesy transport.
- To raise work orders for sales department and progress into the system.
- To greet all customers at reception in a courteous, friendly and helpful manner and agree on customers service and repair requirements including
- Take responsibility for customer vehicles, keys and parking.
- Notify and obtain customer approval for additional work required and document.
- Produce and present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
- Maintain customer Record Files on a daily basis to ensure accurate analysis of Service Department Activity.
- To operate the companys collection and delivery service with the resources available.
- Contacting the customer following service or repair work to ensure satisfaction.
- Giving customers regular updates on the progress of their vehicle.
- Follow up of customers not seen for long periods to demonstrate continued interest in their requirements.
- Maintaining the Service Reception Area to the agreed housekeeping standards.
- To participate in Dealership and Franchise training
- To carry out any other reasonable duties as directed to ensure the efficient and smooth running of the service Department.


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