Customer Service Operator
3 days ago
**Brief**
Due to increased business DSV Road Ltd, Immingham are looking for a Customer Service Operator / Market Support to our Scandinavian transport department.
The person we are looking for must be enthusiastic about our business and the freight industry, have a positive outlook and a clear focus on high job quality.
The applicant must be proactive, organised and punctual, engaged and motivated as well as a good attention to detail.
We are looking for a person who can add extra quality to our already highly skilled team and interested in providing an excellent service to all customers of DSV.
**Main purpose of Job**:
The main part of the job is to arrange export collections via our distribution department for our Scandinavian/UK partners as well as supporting the export planners with various task such as checking deliveries, instructing our customs department to issue customs documents and other administrational tasks.
**Key Tasks**:
- Updating / verifying the DSV Order Management System with customer booking details.
- Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Ensure that all Collection consignments are conforming to correct information.
- Pro-active problem solving with customers and colleagues when issues arise.
- Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
- Provision of PODs to meet customer requirements where necessary.
- Resolve Credit Management Queries where necessary.
- General Day to Day administrative duties.
**Experience**:
- customer service: preferred but not expected
- Transport & Logistics: preferred but not expected
**What we can offer you**:
- A role in a successful, dynamic company
- A chance to work in a busy international business environment
- Be a part of a strong team of performance driven colleagues
- Competitive salary
- Great future career prospects for advancement
- A professional working environment
- Potential yearly bonus based on company result and attendance
**Start date: ASAP**
Hours: 09.00 - 17.00 hrs Monday to Friday
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Reference ID: 43069
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