Webchat Sales Advisor

2 months ago


StokeonTrent, United Kingdom Vodafone Full time

**Webchat Sales Advisor - Hybrid Working - Contact Centre Stoke / Home**:
Location: Stoke-on-Trent Contact Centre / Working from home ( Blended working )

**Salary**: £22,652 basic salary plus UNLIMITED COMMISSION
Hours: 37.5hrs Monday to Sunday - Shifts Between 8am - 10pm

At Vodafone UK Consumer Sales, we communicate with our customers in a way that works for them. You’ll work in a vibrant, fun culture with a strong focus on customer experience and helping build a better digital future for everyone

What will you be doing?
As a Webchat Sales Advisor you would be responsible for identifying new & existing customer needs and determining appropriate actions for resolution, delivering commercial KPI’s within our TSAR estate and increasing our digital presence. Approaching every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customer’s needs. Growing and expanding our customer base.

Who are we looking for?
You will be playing a crucial role within the Retention team so we need someone who will always put the customer at the forefront of their mind and can keep up with the fast-paced environment. It will be a fast paced role so resilience is key - being able to bounce back from minor setbacks and keeping motivated for your next customer will be important. Sales experience would be desired but isn’t essential as sales skills can be taught in role.

Role Accountabilities;
- Building rapport through an online conversation platform whilst ensuring security compliance is met
- Finding product solutions based on establishing customer needs; achieving key KPIs
- Offering outstanding service to drive great customer satisfaction shown in CSAT measure
- Utilise tools and processes (including prepared responses) appropriately.
- Strive to meet defined metrics for productivity, quality, and customer experience.
- Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
- Undertake regular learning and development and align with company and FCA requirements
- Adhere to company and regulatory policies and guideline at all times
- Partaking in Vodafone’s security vetting process whenever required

What's in it for you?

An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes.

Together we can


  • Webchat Advisor

    6 days ago


    Stoke-on-Trent, United Kingdom Xpert Recruitment Solutions Ltd Full time

    If you’re looking for a challenging but rewarding role in an ever-growing, fast-paced company. If you have great multi-tasking skills, then this is the position for you. As a Webchat Advisor you will be pivotal in delivering a world class experience and be responsible for handling all customer queries via our online chat services, understanding each...

  • Sales Advisor

    2 weeks ago


    Stoke-on-Trent, Staffordshire, United Kingdom The Sales Recruitment Network Full time €20,000 - €25,000

    Octagon Retail Park, Stoke on Trent, ST1 5NH View on Map Immediate commission, no waiting until the order is delivered The Sales Recruitment Network is seeking a sales advisor to sell direct to consumers on behalf of a leading independent retail furniture chain. Base salary £20-25K (DOE), plus guaranteed & uncapped personal commission on all sales, plus...


  • Stoke-on-Trent, United Kingdom Vodafone Full time

    Start Date 15th January 2024 **Salary**: £22,652 Basic Salary plus uncapped commission and Vodafone benefits. Monthly On Target Commission £375 (£4,500 per annum) Hours: 37.5 hours a week - Monday to Sunday Shifts Between the hours of 8am - 10pm Location: Stoke Contact Centre + Working from home ( Hybrid working ) You will be required to work onsite at...


  • Stoke-on-Trent, United Kingdom Vodafone Full time

    Start Date 19th February 2024 **Salary**: £22,652 Basic Salary plus uncapped commission and Vodafone benefits. Hours: 37.5 hours a week - Monday to Sunday Shifts Between the hours of 8am - 10pm Location: Stoke Contact Centre + Working from home ( Hybrid working ) You will be required to work onsite at the Stoke-On-Trent Contact Centre for 50% of your...

  • Sales Advisor

    2 weeks ago


    Stoke-on-Trent, United Kingdom Pertemps TM Full time

    Sales AdvisorPertemps Stoke are proud to partner with a worldwide leading manufacturer based in Stoke-on-Trent.Our client is looking for a Sales Advisor to join their established team, for this role you will be responsible for:Obtaining and providing up to date, historical parts and assembly pricesSupport the sales department with quotations.Allocate 20% of...

  • Sales Advisor

    2 days ago


    Stoke-on-Trent, United Kingdom Pertemps TM Full time

    Sales AdvisorPertemps Stoke are proud to partner with a worldwide leading manufacturer based in Stoke-on-Trent.Our client is looking for a Sales Advisor to join their established team, for this role you will be responsible for:Obtaining and providing up to date, historical parts and assembly pricesSupport the sales department with quotations.Allocate 20% of...


  • Stoke-on-Trent, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Outbound Sales Advisor** Pertemps Stoke are currently recruiting for outbound sales advisors to join our growing client based in Stoke-on-Trent! This is an exciting opportunity to join an expanding company who value their staff. Ideally you will have experience in a telesales/telemarketing or call-centre environment, however if you...

  • Field Sales Advisor

    1 week ago


    Stoke-on-Trent, United Kingdom People Tree Recruitment Full time

    Comission onlyField Sales/Customer Advisor- £40k+ earnings (commission only)APPLY TO REGISTER FOR ONE OF OUR VIRTUAL EVENTSFlexible Hours - Full and Part-Time (uncapped earnings)Looking for a change of career; one that works around you with high earning potential?This is a fantastic opportunity to develop a career within a successful fast growing...

  • Field Sales Advisor

    2 days ago


    Stoke-on-Trent, United Kingdom People Tree Recruitment Full time

    Comission onlyField Sales/Customer Advisor- £40k+ earnings (commission only)APPLY TO REGISTER FOR ONE OF OUR VIRTUAL EVENTSFlexible Hours - Full and Part-Time (uncapped earnings)Looking for a change of career; one that works around you with high earning potential?This is a fantastic opportunity to develop a career within a successful fast growing...

  • Parts Sales Advisor

    5 days ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Glen Callum Associates Ltd Full time

    Parts Sales Advisor - Commercial Vehicle PartsJoin a leading national commercial vehicle parts distributor as a Parts Sales Advisor at their Stoke branch As a key player in their dynamic and successful team, you'll provide top-notch service to the commercial vehicle industry.Our client prides themselves on their family-like environment and commitment to team...

  • Parts Sales Advisor

    2 days ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Glen Callum Associates Ltd Full time

    Parts Sales Advisor - Commercial Vehicle PartsJoin a leading national commercial vehicle parts distributor as a Parts Sales Advisor at their Stoke branch As a key player in their dynamic and successful team, you'll provide top-notch service to the commercial vehicle industry.Our client prides themselves on their family-like environment and commitment to team...


  • Stoke-on-Trent, United Kingdom Portmeirion Group Full time

    **Location**:Head Office - Stoke-on-Trent, Staffordshire **Salary**:Competitive **Contract**: Permanent **Hours**: Full Time, 38.75 per week **Key Responsibilities: ** - Communicate, verbally and in written form, with customers in the local language (where needed). - Interpret and enter Customers orders onto the system - Progress and chase orders - Arrange...

  • Sales Advisor

    2 weeks ago


    Stoke-on-Trent, Staffordshire, United Kingdom Pertemps Full time

    Sales AdvisorPertemps Stoke are proud to partner with a worldwide leading manufacturer based in Stoke-on-Trent.Our client is looking for a Sales Advisor to join their established team, for this role you will be responsible for:Obtaining and providing up to date, historical parts and assembly pricesSupport the sales department with quotations.Allocate 20% of...


  • Stoke-on-Trent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

    Citizens Advice Staffordshire North and Stoke on Trent is looking for Advisors to deliver the Universal Credit: Help to Claim Service. Currently funded until 31st March 2024. The Adviser will offer - Assessment, Signposting, Assisted information, Brief Intervention and full Advice on the telephone and via webchat to people needing assistance to claim...

  • Sales Advisor

    3 days ago


    Stoke-on-Trent, United Kingdom CARECO UK LTD Full time

    Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles. Our Sales Advisors are the face of our business. So, it goes without saying that you should be compassionate, a good listener, a...


  • Stoke-on-Trent, United Kingdom CarSupermarket.com Full time

    **Have you ever thought about a career in sales? did you realise you can earn up to £50,000 a year?** We are looking for our next Customer Advisors!!, By offering impartial advice and guidance our Customer Advisors ensure that our customers receive a thoroughly enjoyable experience, an experience that provides them with a vehicle that is right for their...

  • Sales Advisor

    2 weeks ago


    Stoke-on-Trent, United Kingdom Uniting People Full time

    **Sales Advisor** **We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.** Working Hours: Monday - Thursday 9.30am-6:15pm Friday 9.30am - 3pm If you hit your targets on Monday - Thursday you can leave at 4! **Job Types**: Full-time, Permanent Pay: £28,000.00 per year **Benefits**: - Casual...

  • Direct Sales Advisor

    1 month ago


    Stoke-on-Trent, United Kingdom Vodafone Full time

    Job Title: Inbound Sales Advisor - Part time Evenings 4 - 8pm - Stoke On Trent Inbound Sales Advisor - Part Time 4-8pm / Stoke On Trent Location: Stoke Contact Centre - Call Centre Role Hours: 20hrs per week. Monday - Sunday 4pm until 8pm. **Salary**: £12,081.07 basic salary plus unlimited commission At Vodafone UK Consumer Sales, we communicate with...

  • Sales Advisor

    1 week ago


    Stoke-on-Trent, United Kingdom CARECO UK LTD Full time

    Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles. Our Sales Advisors are the face of our business. So, it goes without saying that you should be compassionate, a good listener, a...

  • Sales Advisor

    6 days ago


    Stoke-on-Trent, United Kingdom H&M Full time

    This is a permanent part-time position offering 12 hours per week. The position is based in the H&M Potteries shopping centre Stoke on Trent. As a Sales Advisor, you are responsible for always putting our customers first while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales and profit in your...