Receptionist & Reservations Agent

2 months ago


London, United Kingdom AGM Hotels Ltd Full time

The role’s key purpose is to undertake reception, reservations and billing duties while maintaining efficiency and profitability within the department and ensuring that guests are receiving the customer service that we pride ourselves for.

The Receptionist & Reservations Agent will join our Front Desk team.

The role involves being the customer’s first point of contact throughout their experience with us. Jobs vary between guest assistance, reservations, sales, billing and department liaison.

We are looking for an individual with a passion for hospitality and customer service. Experience within the industry is preferred.

Key Duties Include:

- Processing guest check-ins and check-outs.
- Welcoming guests, assisting them and seeing to their needs.
- Handling payments and issuing receipts and invoices for services sold including checking future booking deposits.
- Answering incoming phone calls and handling caller's inquiries (transferring calls, taking messages etc).
- Checking information relevant to shift including updates, outstanding payments, late arrivals/check-outs, no-shows, complaints etc.
- Organising and filing documents and correspondence.
- Providing guests with useful information about local services including places of interest, restaurants, shops, attractions or transport.
- Liaising with other departments (housekeeping, breakfast, maintenance, accounts) in order to maintain a constant mutual assistance.
- Handling guest complaints.
- Arranging guest luggage storage facilities
- Managing key collection sign in/out book for staff
- Using computer tools such as word processors, spreadsheets or databases, as well as specific software for the general running of the hotel.
- Providing reports as required, for housekeeping and management including room service lists and end of shift payment reports.
- Checking and reporting on reception money at start and end of shift
- Updating management of office supply needs.
- Perform general office duties including wake up calls.
- Ensure the correct lighting is on/off during your shift.
- Observe heating times as per management request.
- Ensure lounge is kept tidy.
- Security duties including door locking, guests entry/exit and fire alarm checks.

**Salary**: From £11.00 per hour

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

Application question(s):

- Shifts may vary between morning and afternoon shifts and weekday or weekend shifts.

**Language**:

- English (required)

Work Location: One location


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