Aftersales Coordinator Spare Parts

3 weeks ago


Milton Keynes, United Kingdom Ascendant Recruitment Full time

**Aftersales Coordinator (Spare Parts)**

**Permanent**

**Milton Keynes**

**£25,500 + OTE £3k per annum**

The primary function of the Aftersales Coordinator is to take responsibility for all the supply only spare parts sales for the whole of the UK. This role acts as the key point of contact for all incoming supply only spare parts sales, to quote the customersin an accurate and timely manner and arrange the shipping of parts, following up with invoicing and any account issues.

**Your duties as an Aftersales Coordinator (Spare Parts) will include**:

- Working with the company's spares portfolio and technical team to itemise all parts required for each request.
- Preparing quotes using Navision system and sending to client direct with supporting technical information.
- Following up on all quotes in a timely manner.
- Internal records housekeeping and storing of correspondence in the appropriate folders.
- Raising orders and purchase orders to the factory.
- Checking target sales reports to identify trends in sales.
- Working with sales and marketing to increase sales in targeted areas.
- All communication with client regarding status of order.
- Invoicing order when parts are shipped from the factory.
- Shipment claim handling on orders damaged or gone missing.
- Raising orders for all new claims.

**To be a successful Aftersales Coordinator you must have**:

- Experience of technical sales, customer care and sales development.
- Experience of understanding technical drawings and a practical / technical mind.
- Sales experience in a similar spare parts / parts / service environment would be beneficial.
- Understanding of margin calculation and discount structures.
- Proven capability of multi-tasking and working to multiple fixed deadlines.
- Confident user of Microsoft Office as well as experience of working within business systems (e.g., Dynamics CRM / Navision ERP or similar).
- Ability to work autonomously, proactively managing personal workload as well as collaboratively with other team members.
- Strong written & verbal communication skills.
- Structured and accurate, especially with data inputting skills.
- Ability to learn quickly 'on the job' and adjust to new and updated information.
- A positive, 'can do', solution focused attitude.
- A professional commitment to delivering excellent customer service.



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