Customer Liaison Specialist

1 month ago


Leatherhead, United Kingdom RAC Full time

Excellent stakeholder management is required as you will be required to develop effective working relationships within HMUK as well being a role model for HCCC to both internal and external colleagues, demonstrating core business values.

Key Accountabilities
- To support the HCCC Leadership team in the delivery of contractual KPI’s as outlined by Hyundai Motor UK.
- Provide support to the Technical Liaison Specialist for complex cases that may include legal, the motor ombudsman and Executive Office contacts, and vehicle rejections.
- Provide an escalation point for customer queries and complaints where resolution is not possible at the initial point of contact, resolving the escalation before handing back to the Case Manager to continue customer journey.
- Respond in a timely manner to customer contacts, delivering in a tone that is fitting of an activity representing Hyundai Senior Leadership, ensuring mínimal level of effort for the customer whilst protecting the interest of the business.
- Demonstrate strong levels of quality on all interactions across all channels, demonstrating expectations through all training and documentation.
- Consistently deliver score of 80%+ through HCCC knowledge platform (Nelly) to demonstrate understanding of processes, both within HCCC and throughout HMUK, providing credibility to feedback provided to colleagues.
- Achieve set KPI’s consistently including:

- Demonstrate the ability to provide flexibility in order to support both the business and line manager if required.
- Assume other tasks upon reasonable request to support business needs with high quality outputs.

**Qualifications**

Previously from a customer centric role you will show that you have the ability to deal with challenging customers and dealers to reach positive outcomes

PC Literate - in particular good excel skills



  • Leatherhead, United Kingdom T Brown Group Full time

    **T Brown Group are looking for an experienced Customer Liaison Officer to join our M&E Division. This will be based primarily in our Leatherhead Office.** - £26,000 per annum + Company Car - 25 days Holiday + Bank Holidays - Pension Scheme **Location**: Leatherhead with occasional site visits/meetings **What you will be doing.** As a Customer Liaison...


  • Leatherhead, United Kingdom T Brown Group Full time

    **T Brown Group are looking for an experienced Customer Liaison Officer to join our M&E Division. This will be based primarily in our Leatherhead Head Office.** - £29,600 per annum (inclusive of Vehicle allowance) - 25 days Holiday + Bank Holidays - Pension Scheme **Location**: Leatherhead with occasional site visits/meetings **What you will be...


  • Leatherhead, United Kingdom Specialist Recruit Full time

    Our fab client based in Leatherhead, is looking for someone to join their team on a temporary basis. Initially 6 weeks with possibility of extending. The Operations Support Specialist's primary role is to support the administrative activity that supports our customer journey/operational responsibilities. These activities support our Company's asset...


  • Leatherhead, United Kingdom Specialist Recruit Full time

    The Operations Support Specialist's primary role is to support the administrative activity that supports our customer journey/operational responsibilities. These activities support our Company's asset adoption process and helps fulfil the needs of our customers(B2B) who build the networks we adopt and consumers (end users) who are connected to our networks....


  • Leatherhead, United Kingdom Cara Technology Limited Full time

    **Role scope** **In this Customer Fulilment position, you will be responsible for**: - Processing of customer orders received via our e-commerce system or manually raised orders - Selection of Cara Technology products - Assembly of Cara Technology products into secondary packaging according to customer requirements and Company method manuals - Generation...


  • Leatherhead, United Kingdom Rockpool Recruitment Ltd Full time

    **Customer Fulfilment Specialist / Administrator** This business within the utilities sector is looking for an administrator to join a team of 12 who support customers on the Business-to-Business side with queries. It's a lovely business to work for, with a fun team and full training given. You just need to be a great communicator with high attention to...


  • Leatherhead, United Kingdom Specialist Recruit International Full time

    **Title** Operations Support Team Leader **Salary** £32-36k **Direct Reports** 4/5 x Operations Support Specialists **Location** Leatherhead Our client is looking for an enthusiastic and ambitious person with great leadership qualities and a willingness to take ownership of issues and seek resolutions. **Key Accountabilities** The Operations...


  • Leatherhead, United Kingdom Dermalogica Full time

    **Customer Service Specialist (Full time)** **Leatherhead, Surrey** **£21,840 starting salary, room for progression with development and competency** At Dermalogica, we're not just about skincare; we're about empowering and educating our community of professional skin therapists who are at the heart of our brand. We're on a mission to inspire and support...


  • Leatherhead, United Kingdom Dermalogica Full time

    **Customer Service Specialist (Full time)** **Leatherhead, Surrey** **£21,840 starting salary, room for progression with development and competency** Dermalogica is the authority in professional skincare and our sole purpose is to empower and educate the professional skin therapist who sits at the heart of our brand and business model. Our tribe is our...


  • Leatherhead, United Kingdom ESP Utilities Group Full time

    Job Advert **JOB DESCRIPTION** **Details** **Requirements**: **Title** Customer Resolution Specialist **Reporting to** Operations Support Team Leader > Head of Customer Operations > Operations Director **Business Department** Operations **Location** Office (Leatherhead) **Role Context** ESPUG’s drive to achieve Operational Excellence is...

  • Pricing Analyst

    4 days ago


    Leatherhead, United Kingdom Specialist Recruit Full time

    **Title** **Pricing Analyst - reporting - ** **Reporting to** Head of Pricing **Location and Approach** Bluebird House, Leatherhead **Business Department** Finance **Role Purpose** This is a key role supporting the Pricing department at a particularly exciting time as we launch our water business and our automated quoting system to achieve...


  • Leatherhead, United Kingdom Specialist Recruit Full time

    Customer Fulfilment Team Leader £33k plus benefits Leatherhead My lovely client is looking for an enthusiastic and ambitious person, with a willingness to takeownershipofissuesandseekresolutions. The Customer Fulfilment Team Leader’s primary role is in ensuring the effective day-to-day management of the Customer Fulfilment team, including KPI...


  • Leatherhead, United Kingdom ESP Utilities Group Full time

    **Role Context** ESPUG’s drive to achieve Operational Excellence is dependent on three key areas: 1) The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence across a number of administrative...

  • I&c Estimator

    2 hours ago


    Leatherhead, United Kingdom Specialist Recruit Full time

    **& C Estimator** **Leatherhead** **£40-50k** **Key Responsibilities ** - Prepare tender and contract documents, lead on the production of scope packs for target sites (typically EV charging LV/HV connections) for ICPs to tender - Produce Bill of Quantities/Schedules, own and operate the route selection process from POC to site and identify optimal...


  • Leatherhead, United Kingdom KBR Full time

    **Title**: Procurement Specialist KBR’s global business comprises two main segments - Sustainable Technology Solutions (STS) and Government Solutions (GS). This role sits within STS in the Integrated Solutions business unit. Integrated Solutions is the engineering and project delivery group providing services which include front-end and detailed...


  • Leatherhead, Surrey, United Kingdom KBR Full time

    Title:Principal Process Engineering SpecialistKBR's global business comprises two main segments – Sustainable Technology Solutions (STS) and Government Solutions (GS). This role sits within STS in the Integrated Solutions business unit. Integrated Solutions is the engineering and project delivery group providing services which include front-end and...


  • Leatherhead, Surrey, United Kingdom KBR Full time

    Title:Principal Process Engineering SpecialistKBR's global business comprises two main segments – Sustainable Technology Solutions (STS) and Government Solutions (GS). This role sits within STS in the Integrated Solutions business unit. Integrated Solutions is the engineering and project delivery group providing services which include front-end and...

  • Customer Assistant

    3 weeks ago


    Leatherhead, United Kingdom Lidl Full time

    25 - 30hours Summary £11.00 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another...

  • Customer Assistant

    2 weeks ago


    Leatherhead, United Kingdom Lidl Full time

    25 hours Summary £10.90 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of...


  • Leatherhead, United Kingdom Laura Harris Recruitment LTD Full time

    My client is the number 1 professional skincare brand globally and are on a mission to bring everyone skin confidence. Now they are looking for an experienced International customer support adviser. - Serve as liaison between international field personnel, distributors, subsidiaries and agents in Europe and various entities at the brand - Maintain excellent...