Veterinary Practice Administrator

6 days ago


Stevenage, United Kingdom CVS UK Ltd Full time

**We have a fantastic opportunity for an enthusiastic, motivated and organised Practice Administrator to join our team here at Roebuck Vets**

Your responsibilities will include, but are not limited to:

- Ensure accurate completion of all Practice administrative tasks including the processing of payments and monies and the maintenance of clients' records.
- Ensure that all documentation is processed as per practice protocol and in a prompt and efficient manner.
- Proactively take action to ensure the debt position within the Practice is fully controlled and that Debt Recovery Protocols are being followed in order to achieve target including Debt Tagging and the managing of unallocated payments.
- Have an awareness of additional services offered by the Practice (i.e. pet bereavement counselling) and who best to refer the client to.
- Understand and support the Practice Management team in the implement the current Health and Safety and COSHH regulations, supporting both compliance and training.
- Work in collaboration with the team to recommend, co-ordinate and manage local marketing activities and implement the CVS Marketing timetable.
- Provide key information to customers and employees through the effective use of noticeboards, social media and other channels of communication.
- Understand and actively promote the Healthy Pet Club Scheme both internally and externally in order to meet sales targets and active patient numbers to meet net gain targets

To be considered, you must be able to demonstrate:

- Strong communication skills, both written and verbal
- Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure
- Outstanding telephone manner with the ability to establish good rapport with clients
- Self-motivated and able to work on own initiative
- High attention to detail
- Proven IT skills/ confidence in Microsoft Office and Excel

You will receive a range of benefits (pro rata) which will include - 6.6 weeks annual leave (inc. public holidays), discount on pet treatment and products, Employee Assistance Programme, Perkbox, Gymflex and more...



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