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Operations Performance Leader

2 months ago

Ormskirk, United Kingdom Royal Mail Group Full time

**Job reference number 307872**

Operations Performance Leader - Ormskirk Delivery Office

Salary starting from £62,000 (dependent on experience), £5,500 car allowance or £5,000 cash equivalent, 18% potential annual bonus
Company pension scheme with highly competitive contribution rates
Generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service

Full time

Permanent

Ormskirk Delivery Office, L39 9AA

**ABOUT US**

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

**THE ROLE**

You’ll make your impact across multiple locations as you lead a large community of ambitious and proactive Customer Operations Managers.

With a focus on elevating performance through specific coaching and inspirational management, you’ll drive and evolve the achievements and development of our Managers.

It’s all about raising the bar, developing talent and empowering operational excellence with new strategies, processes and ideas. This role is integral to bringing us together, moving us forward, and ultimately building trust with our customers.

**WHAT YOU’LL GET**

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 18% on-target bonus, £5,500 to go towards buying a car (reduced to £5,000 if taken as a cash), single-only medical cover generous holiday allowance, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There are also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride, you’ll feel from being part of one of the biggest transformations in the industry - helping us move from a letters business to a parcels business.

**ABOUT YOU**

You know what makes a great leader, because you are one, and you know how to spark strong leadership in others. This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure.

Commercial awareness is key, as well as people management skills, coupling both logic and sensitivity within Royal Mail policies.

Grow, motivate, coach, collaborate. We’re looking for someone who will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

**NEXT STEPS**

**SHIFT PATTERNS**

Working from 06:00 am to 16:00 pm, flexibility is required.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

LI-POST #RMG #DeliveryandCollections #LIMRT

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