Check-in Agent

1 month ago

Crawley, United Kingdom Optime Group Full time

Optime Group are proudly working in partnership with a well-known Gatwick Airport ground handling business to recruit a team of Check In Agent's (Flexible Working).

**Confirmed training dates**:

- 4th March 2024

**What's on offer**:

- £13.76 per hour
- PAID WEEKLY
- 2 weeks paid training provided
- Work as little or as often as you like* (Must pick up a minimum of 2 shifts per month)
- Ongoing shifts and development opportunities
- 5 year full pass will be obtained
- Trained on multiple skill to operate effectively

**Duties and responsibilities**:

- Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travels.
- The role will require you to work on your feet for extended periods of time.
- The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through London Gatwick Airport.
- Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
- Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
- Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
- Manage and organize passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
- Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
- Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
- There will be opportunity to upskill and complete airside boarding training.
- Full training will be given. (10 days classroom-based training)

**Requirements**:

- Valid Passport or Driving Licence /Birth Certificate or National ID card
- This role requires you to stand for long periods of time (4-6 hours)
- UK Settled Status (If applicable)
- Proof of National Insurance
- Proof of (current) Address
- 5 Year Address History
- 5 Year Work Reference History

**Shifts available**:

- 3AM - 9AM
- 5AM - 12PM
- 11AM - 8PM
- 12PM - 9PM
- 1PM - 10PM
- WEEKENDS ONLY
- WEEKDAYS ONLY
- Minimum monthly hours required for training purposes.

**PLEASE NOTE**: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply

Optime Group is acting as an Employment Business in relation to this vacancy.

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