Resident Services Manager

3 days ago


Harrow On The Hill, United Kingdom Pertemps Harrow Full time

Job Title: Resident Services Operational Manager
Location: Harrow Council
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary Assignment (3 month contract - potential to be extended)
Hours of Work: 36 hours per week, Monday to Friday
Overview of a Resident Services Operational Manager
Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Resident Services Operational Manager to join an expanding team.
The role of a Resident Services Operational Manager has a competitive pay rate of £20.87 per hour. Other benefits include excellent training and support for career development and 21 days holiday (excluding Bank Holidays).
The Main Purpose of a Resident Services Operational Manager:
" Manage the income and debt recovery procedures of all tenures, ensuring
achievement of performance standards and targets
" Work in partnership with Police and relevant community and registered Social
landlords to achieve a co-ordinated approach to incidents of anti-social behaviour,
harassment and domestic violence
" Provide an effective and efficient mixed tenure management service, exercising and
protecting 'Housing Services' rights as a landlord
" Provide efficient and effective leasehold management & Right to Buy service,
exercising and protecting 'Resident Services rights as freeholder
" Ensure that mechanisms are in place for implementing and monitoring all tenure
enforcement procedures, providing sound advice to the team on housing matters
" Actively promote resident participation in the management of their homes and estates, ensuring that the team members achieve objectives of the Council's participation and consultation strategy
" Detailed knowledge of housing management best practices and issues
affecting the provision of housing
" Extensive knowledge of current legislation in respect of Council Tenancies and Leases and matrimonial legislation
" Comprehensive knowledge of good practice in empty homes management
" Working knowledge of building and construction as it relates to the role
" Knowledge of best practices in resident consultation and participation techniques
" Working knowledge of all legislation about the areas of Service
If you have the necessary skills and experience for this role please click 'apply'.
About us
" For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as oneof the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected acrossour business in the length of service and career progression of our employees.
" Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstonestation there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.



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