Reception & Retail Assistant

6 months ago

Yeovil, United Kingdom Haynes Motor Museum Full time

**Reception & Retail Assistant**

**About the Museum**
The Haynes Motor Museum is a world renowned, multi award winning museum and visitor attraction located in South Somerset.

Our Vision is to inspire people to explore, discover and experience the motor car, to empower them to learn and invite them to question.

Our Mission is to enable our audiences to experience and explore the motor car’s development and the evolution of automotive design, engineering and technology. We will stimulate a desire to reflect on the motor car’s influence on social history and we will fuel a curiosity to consider how the motor car and automotive technology might impact the world, its environment, and its people in the future.

**Why We Are Recruiting**

The Reception Team Member is a key role in the Museum visitor’s experience, operating the Museum Shop and providing the highest standard customer service to all visitors.

For more information visit haynesmuseum.org/jobs

**Job Description Duties & Responsibilities**
- Welcoming visitors, selling tickets and providing information about their visit
- Acting as a Brand Ambassador for the Museum
- Promoting the Gift Aid scheme and souvenir guidebooks to all visitors
- Assisting visitors with enquiries about the Museum and their Shop purchases
- Ensuring that the Shop is kept tidy and restocked regularly
- Co-ordinating with all internal departments of the Museum as required
- Till/computer operation including daily cashing up
- Ensure all leaflet/ Souvenir guides and activity booklets are fully stocked
- Assisting the manager in all aspects of retail operation
- Answering and transferring phone calls when needed
- Promoting Souvenir Guide sales and Gift Aid to ALL customers
- In store cleaning and shelf replenishment
- Assisting visitors with wheelchairs and mobility scooters and documents
- Dealing with deliveries, pricing, and replenishing store accordingly
- Having a good use of initiative and independence

For more information visit haynesmuseum.org/jobs

**Essential Key Skills**
- Strong and clear communicator
- Excellent customer service skills
- Positive attitude and professionalism
- Passion and commitment to work
- Ability to remaining calm under pressure
- Accuracy and high standard of attention to detail
- Able to use own initiative

**Benefits**
- Free on-site parking
- Staff discounts in the on-site café and gift shop
- FREE entry into the Museum for you and your family
- Training and development

**Hours & Structure**
Zero hour contracts. We are looking for help covering weekends and school holidays in particular. All positions will require working on a rota covering 7 days/week so will incorporate weekend working.

For more information visit haynesmuseum.org/jobs

**How to Apply**
A copy of your CV, with your work history in reverse chronological order i.e. your most recent employment first

A covering letter outlining clearly why you consider yourself to be suitable for the role and which working pattern you would be interested in

Salary Dependent on experience

Location Sparkford, Somerset BA22 7LH, just minutes off the A303, the main trunk road to the South West

**Zero Hours Contract**

Applications and interviews are being shortlisted on a rolling basis so get in touch ASAP to avoid disappointment.

No agencies please.

For more information visit haynesmuseum.org/jobs

**Job Types**: Part-time, Permanent, Temp to perm, Zero hours contract

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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