Service Desk Analyst
3 weeks ago
**Salary: 20k-25k**
**Location: Coalville (Leicester)**
**Position: 1st Line Support Engineer**
Our client are an IT Reseller based in Coalville, Leicestershire, LE67. Specialising in Product Supply, Virtualisation, Engineering Installation and Helpdesk Support Services. We are currently looking for a permanent member of staff to expand our helpdeskand engineering department.
In addition to supporting our Helpdesk, you would also assist in the pre-configuration of customer's hardware prior to delivery to site. Although you will be predominantly working in-house, on occasion there may be a requirement to work on a client site.For example, this may be to assist in the rolling out of equipment as part of a solution. Should work on-site be required, this would be alongside a more senior engineer to assist. Both in-house and manufacturer training courses and accreditations will beachieved, with goals set for continual development.
**Skills required and Duties/responsibilities include, but are not limited to**:
Be polite and confident
Have an excellent telephone manner
Be well-organised and thorough,
Ability to work under pressure
Good first-time fix rate
Good Troubleshooting skills and diligence
Supporting customers via telephone and use of remote-control support software.
Configuration and setup of customer hardware, prior to site rollout.
Use of our In-house Helpdesk Application Software
**Technologies you will require experience of at a support level.**
Microsoft Windows Environment, Desktops and Servers
Microsoft Office
Office 365 administration and management
Backup Solutions
General Networking
General Desktop Applications
**INDIT**
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
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