Tenancy Support Advisor
4 days ago
It's a fantastic time to join us at Sovereign, having just been awarded a Gold accreditation by Investors In People, we are sure you will find us a very welcoming and inspiring bunch to work for and with.
Sovereign are a leading housing association, driven by our social purpose where our residents are at the heart of everything we do - more homes, better places, excellent services.
**The role - Tenancy Support Advisor**
We have a superb opportunity to join our team in Berkshire as a Tenancy Support Advisor, covering our **Berkshire Area**. This role will have a blend of home and office working as we start to reopen our offices, but there will be plenty of flexibility. You will also be required to visit residents at their home, so a full UK driver's license andyour own transport is essential.
This is rewarding role where you will receive manage a caseload to make sure that residents' income is maximised and the rent due is paid wherever possible.
**Responsibilities include**:
- Provide comprehensive money advice and welfare benefit advice to residents
- Keep up to date with welfare reform changes/legislation in order to give the correct advice and support to residents and colleagues.
- Provide practical help and support to residents in dealing with debt issues, referring to specialist debt advice agencies and Money Partners where necessary
- Visit residents in their own homes. Respond to telephone enquiries and office visits
- Keep accurate records of caseload and maintain a database of external referrals
**What you'll need**
You will need to have experience and understanding of Universal Credit, Benefits and providing welfare support to the public. You will be able to demonstrate strong communication and organisational skills, you'll thrive from working to deadlines, will beproactive with supporting your residents, and able to demonstrate strong IT skills, including MS Excel.
**What you'll get from us**
You'll be given the opportunity to grow your skills within a role that will bring great satisfaction. You'll be encouraged to bring your whole self to work and find like-minded people in a diverse and inclusive working community.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working - working from home
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous matching pension scheme up to 12%
- Life cover
- Part of our Recognition scheme where you can be gifted retail vouchers
- Wellbeing discounts including Gym Memberships
- Wide selection of other benefits available
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