Customer Relationship Executive

4 weeks ago

Salford, United Kingdom RRG Group Full time

**RRG Group**

**About RRG Group**

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today - but as history shows; that won’t stand still and the business will continue to grow, develop and expand.

There are always exciting times ahead for RRG Group

**Benefits of working at RRG Group**

There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probation period) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. Own your dream car for less. (After successful completion of 6 months’ probation period)

A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis.

Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home.

Referrer a Friend Scheme. Recommend someone to join RRG Group and we’ll give you an additional £300 per referral.

Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays.

Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy.

Great team spirit, charity events and the flexibility to get involved in various fundraising events. Eye care benefits, Support and Mentoring, Employee Assistance, regular staff incentives, and so much more

**Opportunity at RRG Group - Customer Relationship Executive**

**£22,000 basic salary plus bonus (£30,000 OTE) + Company Benefits**

The Customer Relationship Executive is responsible for contacting existing RRG customers, principally by phone, at various points during vehicle ownership. In part, this is to maintain a strong and long-standing relationship, and, importantly, it is to ensure that customers return to RRG when they are ready to consider changing their car. The customer experience specialist is accountable for managing, delivering and monitoring all aspects of the finance lead management to achieve high levels of customer retention and support vehicle sales. Following each successful call resulting in an appointment, you will be required to update the customer and dealer staff with the agreed next steps, including the time/date for the appointment and the main purpose for the dealer visit, e.g. vehicle of interest. You will be required to contact all finance customer leads at appropriate points during the life of their finance agreement. These will include customers at the end-of-contract, mid-term, in-parity, service-to-sale, early settlement requests, deliverable stock campaigns, and brand-supplied leads. Follow RRG'S compliant outbound call process with each customer lead, ensuring that we provide everyone with a professional and customer-focused experience. Support sales and customer retention objectives for all dealerships and divisions supported by the Customer Experience Team. Develop expert knowledge of customer retention databases and the ability to build and manage bespoke campaigns. You will also Carry out additional 'relationship' calls at regular intervals to maintain loyalty and to support sales-based calls at a later stage. Deliver class-leading customer satisfaction in line with the appropriate brand and RRG metrics.

Customer Service Experience in a fast-paced and busy environment. Some experience in upselling would be preferable. Experience in complaint handling. A real team player who helps create an environment in which their team can thrive and perform. Professional attitude. Ability to be self-motivated and proacti

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