Administrator
5 months ago
Knowledge of the NHS/Primary care/General Practice Presentation skills and customer service experience Outstanding verbal and written communication skills to all staff at a range of levels Proven experience in a similar role office assistant, receptionist, or other relevant position Excellent organisational and problem-solving skills. Work well under pressure with the ability to complete tasks to a high standard with frequent interruptions. Strong attention to detail and the ability to transfer accurate information. Computer literate and good keyboard skills Dealing with enquiries from all staff and dealing with or directing accordingly Participate in annual appraisal.
To support with the induction/training for new non-clinical staff as directed by the management team. Proficient in management of documents in an office setting dealing with confidential information. Understanding of Primary Care setting, policies, and procedures Use own initiative within clear boundaries, seeking advice when necessary. Demonstration of enthusiasm and a strong sense of teamwork To assist with any other duties that may be required to ensure the smooth running of the Primary Care Service.
Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs. Meet regularly with the Clinical Director and or PCN Manager and review workload. Keep the PCN aware of good news stories. Manage and prioritise workload daily.
To act at all times in an anti-discriminatory manner. To be able to plan and respond to workload according to operational priorities. To support the delivery of these functions across wider locality areas where necessary. To undertake any training required in order to maintain competency including mandatory training.
To contribute to, and work within a safe working environment. To carry out duties and responsibilities with due regard to the GP Practices equal opportunity policies and procedures. To take responsibility for self-development on a continuous basis, undertaking on the-job training as required. To be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.
The post holder will be required to work within clearly defined organisational protocols, policies and procedures. Key Working Relationships Internal: PCN Clinical Director PCN Manager Board members. PCN staff clinical and non-clinical GPs and General practice teams within the PCN Key Working Relationships External: Neighbouring PCNs Service providers Voluntary services Health and Safety/Risk Management The post-holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).
The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation; in particular, the post holder must complete the specified care coordinator training delivered by the Personalised Care Institute. The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.
Special Working Conditions The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.
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