Internal Sales

2 weeks ago

Sheffield, United Kingdom Air Liquide Full time

Delivering Gas Solutions To The British Industry.

Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high capacity cylinder packs.

For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer’s expectations every day.

We pride ourselves on offering a responsive, high quality and local service.

**How will you CONTRIBUTE and GROW?**:
We are looking for an Internal Sales / Warehouse person / Driver for our Sheffield branch.

Your duties will include, but are not limited to:

- Process and record goods in accurately
- Store and organise warehouse stock and arrange in store merchandise
- Accurately pick, pack and despatch customer orders
- Filing paperwork in a timely manner
- Work to and actively promote a high level health and safety and ensure the cleanliness and tidiness of the warehouse and trade counter
- Serve and engage with customers at the counter
- Process cash and card payments over the counter securely and responsibly
- Reconcile banking for gas and hardgoods products
- Be instrumental in accurate and timely stock counts
- Answer telephones to liaise with colleagues to sort problems and provide information about products such as availability and delivery
- Delivery of product to customers
- Take and process sales orders from customers
- Listen to and resolve customers' complaints regarding products or services
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Provide information about items, such as availability, operation or description
- Handles requests from customers including new account and pricing set up, issuing quotations, order entry, queries and internal communication with operations and sales teams Raises credit notes adhering to the credit note request procedure

**Are you a MATCH?**:

- Confident and clear communication skills across all contact channels
- Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
- Capable of prioritising workload and solving problems
- Able to remain focused in a busy telephone and retail environment
- Willingness to learn about industry, products, customer and agent requirements
- Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given
- Full clean UK Driving Licence **(essential)
**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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