Retail Team Leader

2 weeks ago

Ascot, United Kingdom Ascot Racecourse Ltd Full time

Welcome to Ascotwhere tradition meets innovation and excitement is the heartbeat of ourbusiness.

We are a destination for over 500,000 guests each year wherepassion, elegance, and celebration converge and it is our team ofbehind-the-scenes heroes that bring every intricate detail to life.

As one of the world's leading racecourses, Ascot is renownedfor its rich heritage spanning over 300 years. But we are not bound by thepast; we're driven by the pursuit of excellence in everything we do.

From hosting our flagship event, Royal Ascot, to pioneeringsustainable practices, we are committed to building a Global lifestyle brand,wrapped around the world class horse racing we run.

At Ascot we believe in preserving the beauty of oursurroundings and minimising our ecological footprint. From eco-friendlyinitiatives to community engagement programs, we strive to make a positiveimpact on both the environment and the lives of those around us.

**What we are looking for**
We are currently seeking a Retail Team Leader to join our Retailteam, based at the racecourse in Ascot, Berkshire.

**What youll be doing**
Reporting to the RA Retail Manager you will be responsiblefor the smooth running of the Ascot Shop on racedays as well as the preparationand stock management in the lead up to racing.

We have 2 permanent shops on site running on all racedays, with an additional 2temporary structures which are in situ for the week of Royal Ascot.

This role isfor the week of Royal Ascot only with extended hours from Tuesday 18thJune to Saturday 22nd June which would be 09.30 to 19.10.

You mustbe available for all the dates and times above.

**Responsibilities**
- Managing the day to day staffing of the shop, ensuring that there is good service coverage across the day whilst managing lunch breaks/comfort breaks and stock replenishment
- Acting as the first point of escalation for and customer enquiries or complaints.
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involved in the receiving of new shipments and stock management
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies policies and procedures

**Qualification, skills andexperience**
- Proven working experience in retail sales is desirable
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Solid communication and interpersonal skills
- Customer service focus
- Friendly, helpful, confident and engaging personality
- Basic administration skills

**Personal Skills**
- Committed to raising the standard in every aspect of workinglife
- Ability to work under pressure and deliver deadlines
- Ability to communicate in a proactive and positive manner
- Ability to be flexible and adaptable
- Integrity, commitment and diplomacy
- The willingness to work in a spirit of partnership

**What you can expect from us**

The opportunity to be a part of 'a place like nowhere else'and be part of our guest service team.

Uniform and a daily lunch will be provided. Ascot offerscomplimentary parking to all staff and the racecourse is just a ten-minute walkfrom Ascot train station.

We will be paying £16.55 per hour (exclusive of holiday pay).

If this role sounds like the role for you, we would love tohear from you

**How to apply**

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