I&c Customer Service Advisor

2 months ago

Leeds, United Kingdom ENGIE POWER LIMITED Full time

Requisition ID: 20038- Location: Leeds, GB, LS12 1BE**Exciting Opportunity: Customer Service Advisor in Leeds**

**About Engie**:
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

**About the role**:
In this customer facing/ operational role you will be responsible for delivering excellent levels of customer service to all our I&C and Mid Market customers through effective and timely query and complaint management, provide high level support to Account and Sales Managers with a strong ability to deal directly and positively with internal and external parties. The role holder will need to respond appropriately to complex queries and complaints, taking ownership where relevant.

ENGIE are recruiting for **a Customer Service Advisor **based **in Leeds**. **This is a Permanent role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

**Key Responsibilities**:

- To deliver a continuously high level of customer service.
- To liaise and work effectively with Account Managers regarding customer accounts and to accurately understand customers’ requirements.
- Responsible for the effective and appropriate management of customer complaints and queries in line with company SLA’s.
- To work both independently and as part of a wider team as the role requires.
- To proactively prioritise daily workload and effectively manage deadlines as they are given.
- Responsible for queries raised by both internal and external stakeholders and successfully managing them through to resolution, with support as necessary.
- To ensure that all processes are always operated in a timely and efficient manner with a focus to provide excellent customer service

**Key Requirements**:

- Previous customer service experience
- Ability to analyse problems and identify solutions using Microsoft Office tools
- Proven ability to manage customers (internal and external) relationships
- Previous industry experience, but not essential
- Excellent communication skills (including written and telephone skills).
- Microsoft Office proficient.
- Proven record of excellent customer service.
- Able to produce accurate work within tight deadlines.

**What benefits we offer?**:
**Flexible Working**
We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

**Bonus Programme**
We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

**Life Assurance**
We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

**Income Protection**
Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

**Employer Pension Contribution**
We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

**Healthcare Cash Plan**
Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

**myENGIE**
We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

**Diverse Employer**
ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels

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