Solutions Team Specialist

3 weeks ago

Edinburgh, United Kingdom Trust Housing Association Full time

**Trust Housing Association** has a fantastic opportunity for a **Solutions Team Specialist** to join our Customer Experience Team on a hybrid basis of home/office working working on a **full-time, temporary contract until May 2024**. In return, you will receive a competitive salary of **£28,301 to £30,596 per annum.**

**In return for your enthusiasm and commitment as our Solutions Team Specialist, we will offer you**:

- Competitive salary between £28,301 - £30,596 per annum- Generous Holiday Entitlement- Flexi time- Access to paid training- A choice of pension scheme with employer contributions
**Trust Housing Association** is a national housing, support and care provider, offering a range of accommodation and support services.  Primarily serving older people in our communities we also provide housing for families and individuals. We have over 3,600 households across the

**About the Solutions Team Specialist role**:
Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations. Are you able to deliver exceptional customer service whilst finding solutions by using your knowledge, operational expertise, and enthusiasm?

You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business.

**Skills and Experience required to become our Solutions Team Specialist**:
You must have good verbal, written, and interpersonal communication skills with the ability to deliver a variety of administrative duties and demands, as well as being highly organised and able to work in a structured way.
You should be a great listener who can develop strong relationships with our customers by ensuring we do what we say we will.

**Closing Date: Monday 25th September 2023**

If you feel you have the skills and experience to become our **Solutions Team Specialist **and you’d like to work with a prestigious and well-established company working in a person-centred culture that puts people at the heart of all we do, then we’d like to hear from you.

Trust is an Investor in People Platinum accredited employer, a Leader in Diversity, and a great place to work.

Trust Housing Association is a Registered Scottish Charity- SC009086

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