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Receptionist (Full & Part-time)

4 months ago

Bedford, United Kingdom Primary Care Careers Full time

**About the Role**:
Queens Park Group Surgery are seeking full time and part time receptionists. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answer the telephone promptly.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
- Ideally previous medical / healthcare receptionist experience
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

**About Us**:
We are a very long-established practice working on two sites in Bedford, looking after 12,500 patients.

Supporting your work life balance and professional development is important to us so we will be happy to discuss any requirements for flexible working, we can offer the following benefits:

- Competitive salary based on experience
- Supportive and friendly environment
- Flexible working hours
- Peer support
- CPD support with training and development
- Extra pay for holiday cover
- NHS Pension
- Study leave
- Free on-site parking
- Maternity and sick pay
- Childcare vouchers
- Cycle to work scheme

**Disclosure and Barring Service Check