Customer Administrator

3 weeks ago


Bedford, United Kingdom Advancing People Full time

Advancing People have a Customer Service Administrator position working for a well known forward thinking company in Bedford.

CUSTOMER SERVICE AND ORDER PROCESSING
- Process orders and requests from a defined set of customers
- Liaise with internal Sales teams on the needs of the customer
- Ensure the Order Inboxes are always up to date and orders are processed quickly and accurately
- Ensure the Claims Inboxes are always up to date are processed quickly and accurately
- Ensure orders and order books are always up to date
- Keep all communications clear and concise in order to avoid misunderstandings.
- Maintenance of price lists to ensure order pricing is always correct, double checking pricing on orders when processing.
- Complete stock allocations as requested
- Liaise with Product Management team on stock availability across all product groups.
- Liaise with Product Managers on managing customer backorders
- Respond to queries as they arise, liaising with other departments to resolve issues.
- Complete project work as and when required, under the direction of the Customer Service Manager
- Keep up to date with product range and product knowledge.
- Communicate and relay information that is relevant to Sales team.
- Highlight potential issues to line manager, Sales team and Group Operation Manager.

RETURNS / CREDITS
- Generate and organise collections of authorised returns
- Create, or work with Finance teams to complete credits.
- Work closely with credit control if accounts near or go over their account limits and communicate this information to all relevant parties.
- Ensure correct terms are used on all orders to avoid payment issues.

LOGISTICS
- Respond to queries as they arise, liaising with other departments to resolve issues.
- Provide support for customers when logistics issues occur.
- Minimise logistics costs by collating deliveries where possible.

Package offering up to £22,000 per annum, 10% Performance Bonus, Pension (6% Employer Contribution, 3% Employee Contribution), Private Medical Cover, Life Assurance, 25 days holiday (exclusive of Bank Holidays) Hybrid working considered



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