Repairs Service Team Leader

4 months ago

Oldham, United Kingdom Housing 21 Full time

Salary**£39,788 per annum**
- Location**Oldham Management Service**
- This is a _
- temporary_
- , _
- full time_
- vacancy_
- that will close _
- in 14 days_
- at 23:59 BST_
- . _

**The vacancy**

**Hours: 35 hours per week**

**Shift Pattern**:Hybrid working - 2 days WFH, 3 day office - Oldham**

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us

**The role**

We are currently looking to recruit a Repairs Service Team Leader to join our team in Oldham.

Within the role of Repairs Service Team Leader you will provide an effective, efficient and responsive customer service to tenants and staff related to Oldham PFI including management of Repairs Service Advisors. Managing the systems and processes to ensure attainment and compliance with KPIs.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, please take a look at the attached job profile for full details.

We’d love to meet you

**What we’re looking for**

The essential requirements for the role include:

- Information gathering, reporting and monitoring systems
- Experience working in a front line customer interface environment
- An understanding of statutory compliance and responsive repairs
- Experience of collating and reporting performance information
- Customer service experience
- Educated to HNC or Degree standard or relevant experience

**Why us?**

It’s a great time to join us. Did we mention we’re a Platinum Investors in People organisation, placing us among the top two percent of organisations assessed?

We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21.

**About us**

We know that great people make a great organisation, which is why we put people at the heart of everything we do. We also know that work-life balance is just as important as professional development, so we offer flexible working from day one. This means you can balance being a parent with thriving as a professional or fit your work schedule around a busy social calendar

We’re proud to be an Investors in People (IIP) Platinum organisation, which shows that not only do we actively empower our people to be the best they can be through continued training and development, but we also seek to constantly improve the ways we work. Working in one of our Retirement Living positions means you will play a vital role in the day-to-day lives of our residents, making a real difference, which means you can go home feeling good

**Benefits**

**Flexible working**
**including a nine-day fortnight**

**Holiday trade scheme and volunteer leave**

**Funded health**
**cash plan**

**Occupational maternity pay / paternity pay**

**Pension**
**contributions**

**Occupational sick pay**

**Eyecare**
**vouchers**

**Car salary sacrifice and leasing scheme**

**Learning and development opportunities**

Benefit entitlements are confirmed with your offer of employment.

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