Student Support Administrator
3 weeks ago
We're recruiting for a Student Support Administrator for a client of ours based in Newcastle city centre. The role is an ongoing month-by-month contract and is full time (37 hours per week) predominantly Monday - Friday dayshift, based on campus.
£11.46 per hour.
This is a great opportunity for an experienced Customer Service Administrator, who is friendly, approachable, and looking to enhance Students experiences whilst at the university, providing efficient and effective support.
Main duties include:
- Where students are experiencing unforeseen personal challenges, which impact their academic studies, you will advise of processes available to support
- Provide student-facing, personalised and tailored support within specialist, regulated and/or accredited programme areas
- Provide advice to academic colleagues
- Provide proactive early resolution of issues and causes for concern in accordance with University Policy and Procedure
- Assessment handling
- Support Induction/Enrolment events
- Support Results Release
- Provide Reference/Transcript Requests
- Bespoke Letters
- Support cross-University activity
- The ability to comprehend administrative processes and procedures are key requirements of the post as is the ability to navigate around large-scale databases
- You will take responsibility for your area of work, completing work to time, adopting a solution-focussed attitude and contributing to the continuous improvement of processes and the service
Benefits of working for this client:
- Easily accessible location
- 43 days holiday per year (post 12 weeks in contract)
- Attractive pay rate
- Exposure to other opportunities within the University once this contract has ended
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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