Administrator

3 weeks ago


Falkirk, United Kingdom Morson Talent Full time

JOB SUMMARY
Position: Administrator
Reporting to: Administration Manager
Hours: 37.5

**Salary**: £18K - £21K (Dependant on experience)
Holidays: 25 annual holidays + 8 statutory holidays
To provide a professional and effective administration service in line with business procedures and statutory requirements.
General Role Accountabilities
- Maintain customer records, ensuring that all information is accurate and easily accessible
- Ensure all electronic and manual records are maintained in line with business procedures and statutory requirements
- Ensure that all incoming correspondence is recorded and correctly processed
- Ensure that any follow up actions derived from customer enquiries is completed promptly and accurately
- Ensure all work is carried out is in accordance with internal policies and procedures and that all relevant compliance or regulatory requirements are met.
- Receiving and processing customer expenses
- Dealing with telephone enquiries
- Liaise with all internal departments
- Represent Champion in an appropriate and professional manner at all times
- Deliver Brilliant Customer Service at all times
- Undertake any training as and when required
- Undertake any other duties that are deemed necessary to support the business.
Specific Role Responsibilities
- Update customer details on relevant Champion software
- Set up electronic/paper files for customers
- Monitor and chase outstanding welcome packs
- Monitor and chase outstanding documents
- Process returned welcome packs (logging/scanning/filing)
- Process and log contract material
- Monitor and process HMRC documents
- Complete customer reference requests as and when required
- Completion of regulatory checks in line with Anti Money Laundering Legislation
- Ensure all other general administrative duties are completed as and when required


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