Customer Support Agent
2 weeks ago
**£22,000 to £28,000**
**Monday - Friday**
**(Remote role)**
An exciting opportunity has opened for a Customer Support Agent at a very well-established company based in Maidstone. This is a remote role which would suit a graduate or an individual who has customer service experience and has used Zendesk, JIRA or SugarCRM
This is a very hands-on role that requires meticulous attention to detail and a proactive can-do attitude. You must be able to showcase strong communication skills internally and externally.
My client is offering a very generous benefits package along with Remote working.
**Duties Include**:
- Take full ownership & responsibility of each request and/or query raised by any/all customer(s) until point of resolution.
- Engaging with customers across Zendesk (tickets and live chat) and telephone
- Coordination and implementation of new orders into the business for live customers.
- Adapting to new software and processes internally, as well as suggesting improvements to increase efficiency.
- Actively seeking solutions to requests, product configurations and customer issues.
- Have previous experience in a similar position
- Ability to use internal software such as ZenDesk, JIRA and SugarCRM.
- Have an analytical thinking approach to problem solving
- Ambition to learn, improve and exceed daily within your role.
In return my client is offering 25 days holiday plus Bank Holidays, plus a day off for your Birthday, more holiday days will be available for long service and a whole host of benefits including; company pension plan, company bonus scheme, electric vehicle car scheme, flexible hours and much more
- This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment._
Not quite the right role but still looking?
- By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far_
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