One You Service Adviser

4 months ago

Dover, United Kingdom Kent Community Health NHS Foundation Trust Full time

Are you looking for a rewarding career path where you can make a difference? If so, KCHFT would like to hear from you As a Team Adviser/administrator within the Adult Health Improvement Central Access Team, you’re the first point of contact for our clients. When our clients contact our service, you’ll be the voice at the end of the line. It’ll be up to you to assess their needs and sign post them to the most appropriate service. What will the role involve?
- Handling/ making inbound and outbound calls from members of the public and healthcare professionals
- Providing appropriate responses and advice to clients
- Ensuring a high level of customer care is always provided
- Escalating calls when required
- Attend and contribute to team meetings
- Build relationships with colleagues to enhance the team working environment

Previous experience is welcome but not essential just a willingness to learn and respond well to feedback. We provide full induction training, regular coaching and the support and encouragement needed to get you off to the best start. We also offer a generous NHS pension, annual leave entitlement and a competitive pay framework to progress through. This role is based between the Cairn Ryan Centre in Dover and home
- working.

So, if you’re customer focused, empathetic and up for a new challenge then we would love to hear from you

**Additional Working Pattern**: 09.00 - 17.00 Mon - Fri

One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent

We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.

We’ve signed up to be a real UK living wage employer. The real Living Wage is the only UK wage rate voluntarily paid by 7,000+ UK businesses who believe their staff deserve a fair wage. Committing to the real UK Living Wage is one way we’re delivering our pledge to be the best employer

Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

Looking for professional development? We can support that too Ourcareer pathwayswill help you achieve your aspirations

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

Find out more about the community differencehere.

Good luck We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

  • One You Service Adviser

    5 months ago

    Dover, United Kingdom Kent Community Health NHS Foundation Trust Full time

    Are you looking for a rewarding career path where you can make a difference? If so, KCHFT would like to hearfrom you! As a Team Adviser/administrator within the Adult Health Improvement Central Access Team, you’re the first point of contact for our clients. When our clients contact our service, you’ll be the voice at the end of the line. It’ll be up to...

  • One You Service Adviser

    5 months ago

    Dover, United Kingdom Kent Community Health NHS Foundation Trust Full time

    Are you looking for a rewarding career path where you can make a difference? If so, KCHFT would like to hear from you! As a Team Adviser/administrator within the Adult Health Improvement Central Access Team, you’re the first point of contact for our clients. When our clients contact our service, you’ll be the voice at the end of the line. It’ll be up...

  • Client Adviser

    2 weeks ago

    Dover, Kent, United Kingdom Migrant Help Full time

    About the RoleMigrant Help is a leading organization providing support services to migrants and asylum seekers. We are currently seeking a Client Adviser to join our Central Adviser Hub on a full-time, 12-month fixed-term contract.As a Client Adviser, you will be responsible for providing advice and support to clients, helping them navigate the complex...

  • Client Adviser

    2 weeks ago

    Dover, Kent, United Kingdom Migrant Help Full time

    About the RoleMigrant Help is a leading organization providing support services to migrants and asylum seekers. We are currently seeking a Client Adviser to join our Central Adviser Hub on a full-time, 12-month fixed-term contract.As a Client Adviser, you will be responsible for providing advice and support to clients, helping them navigate the complex...

  • Client Adviser

    3 weeks ago

    Dover, Kent, United Kingdom Migrant Help Full time

    About Migrant HelpMigrant Help is a leading charity that has been delivering support and advice services to migrants across the UK since 1963. Our vision is for a global society that protects migrants, treats them with respect, and enables them to reach their full potential. We foster a culture in which equality, diversity, and inclusion are recognised,...

  • Client Adviser

    3 weeks ago

    Dover, Kent, United Kingdom Migrant Help Full time

    About Migrant HelpMigrant Help is a leading charity that has been delivering support and advice services to migrants across the UK since 1963. Our vision is for a global society that protects migrants, treats them with respect, and enables them to reach their full potential. We foster a culture in which equality, diversity, and inclusion are recognised,...

  • Client Adviser

    3 weeks ago

    Dover, Kent, United Kingdom Migrant Help Full time

    About Migrant Help:Migrant Help is a leading organization providing support services to migrants and asylum seekers in the UK.Job Opportunity:We are seeking a Client Adviser to join our Central Adviser Hub on a full-time, 12-month fixed-term contract.Key Responsibilities:Provide advice and support to migrants and asylum seekers on various issues, including...

  • Client Adviser

    3 weeks ago

    Dover, Kent, United Kingdom Migrant Help Full time

    About Migrant Help:Migrant Help is a leading organization providing support services to migrants and asylum seekers in the UK.Job Opportunity:We are seeking a Client Adviser to join our Central Adviser Hub on a full-time, 12-month fixed-term contract.Key Responsibilities:Provide advice and support to migrants and asylum seekers on various issues, including...

  • Client Adviser

    3 weeks ago

    Dover, United Kingdom Migrant Help Remote Work Freelance Full time

    Migrant Help are hosting an exciting and unique opportunity to recruit a Client Adviser. You will be joining our Central Adviser Hub on a full-time, 12-month fixed term and in return you will receive a competitive salary of £28,639 per annum increasing to £32,612 per annum following successful completion of a 6 months probation period. This is a home-based...

  • Escalations Adviser

    5 months ago

    Dover, United Kingdom Migrant Help Full time

    **Job Title**: Escalations Adviser **Location**:Dover (Hybrid) **Salary**: £23,210 increasing to £26,132 after successfully completing probation. **Job type**:Full time, Permanent. Monday - Friday. Multiple roles available. **About us**: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and...

  • Helpline Adviser

    4 months ago

    Dover, United Kingdom Migrant Help Full time

    **Job Title**: Helpline Adviser **Location**:Dover **Salary**: £23,210 increasing to £26,132 after successfully completing probation. **Job type**:Flexible hours, Fixed Term contract. **About us**: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK....

  • Retail Adviser 40hrs Weekly

    5 months ago

    Dover, United Kingdom Vodafone Full time

    **Location: Dover** **Salary: £10.90 per hour + monthly bonus structure** **Hours: 40hrs per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a motivated...

  • Retail Adviser 40 Hours/week

    5 months ago

    Dover, United Kingdom Vodafone Full time

    **Location: Dover** **Salary: £ 10.90 per hour + uncapped bonus** **Hours: 40 hours per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a motivated and...

  • Retail Adviser 22 Hours/week

    5 months ago

    Dover, United Kingdom Vodafone Full time

    **Location: Dover** **Salary: £ 10.90 per hour + performance-based bonus** **Hours: 22 hours per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a...

  • Retail Adviser 22hrs Per Week

    5 months ago

    Dover, United Kingdom Vodafone Full time

    **Location: Dover** **Salary: £10.90 per hour + uncapped bonus structure** **Hours: 22hrs per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a motivated...

  • Modern Slavery Victim Care Accommodation Adviser

    4 months ago

    Dover, United Kingdom Migrant Help Full time

    **Job Title**: Modern Slavery Victim Care Accommodation Adviser **Location**:Dover **Salary**: £27,275 Increasing to £31,059 following successful completion of a 6 months probation period **Job type**:Permanent **The Company**: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice...

  • Customs Clerk

    5 months ago

    Dover, United Kingdom Plus One Personnel Full time

    Customs Clerk Job Details **Sector**: Admin & Secretarial **Location**: Dover, Kent **Type**: Permanent **Salary**: £30,000 **Reference**: 668370 **Main responsibilities**: - Preparation and processing of import/export customs declarations and clearance - Customs import/export entry checking - Deal with all enquiries and queries quickly and...

  • Helpline Adviser Tier 1

    4 months ago

    Dover, United Kingdom Migrant Help Full time

    **Job Title**: Helpline Adviser Tier 1 **Location**: Dover (Potential for Hybrid which is reviewed individually) **Salary**: £23,210 - Increasing to £26,132 following successful completion of a 6-month probation period. **Job type**:9 Month Fixed Term (Potential to be extended or permanent) **About us**: Migrant Help is a leading charity that has been...

  • Logistics Coordinator

    7 days ago

    Dover, Kent, United Kingdom You Recruitment Full time

    We're seeking a skilled Transport Operator to join our team at You Recruitment. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our transport services.Key Responsibilities:Work closely with the team to resource and deliver the transport plan, ensuring all routes are on time and meet performance...

  • Logistics Relationship Manager

    1 week ago

    Dover, Kent, United Kingdom Plus One Recruitment Full time

    Job Title: Logistics Relationship ManagerAbout the Role:We are seeking a skilled Logistics Relationship Manager to join our team at Plus One Recruitment. As a Logistics Relationship Manager, you will be responsible for fostering great working relationships with external suppliers, ensuring they adhere to our company's standards.Key Responsibilities:*...