Customer Service Assistant

2 weeks ago


Bideford, United Kingdom SoSweet Full time

SoSweet has an exciting opportunity for a pro-active Customer Service Assistant to join our fast growing team based in our Head Office in Bideford, North Devon.

SoSweet is nationally recognised as ‘The UK’s Favourite Sweet Shop’ and has developed an excellent reputation for dominating the retail confectionery industry online and in the South West of England. We currently operate 15 physical retail stores, multiple retail websites, a wholesale channel and we are the #1 TikTok Shop merchant in the Sweets and Snacks Category. We have a clear growth plan to reach 20 stores by 2025 and further develop our online sales channels. This is a very exciting time to join such a fast growing business in the early stages.

Key responsibilities:

- Handle returned parcels, investigate reasons for return and resolve with customers.
- Handle refund/return requests across all sales channels.
- Process claims with couriers for any damaged or undeliverable parcels for reimbursement.
- Respond to customer review across various channels.
- Report regularly to the Customer Services Manager.

Skills and experience:
We're not interested in qualifications or university degrees, we're more interested in you as a person and your drive to deliver success to the business. In our opinion, your character and experience speaks volumes over any qualifications.
- Excellent written English and strong communication skills, including via telephone.
- Excellent organisational skills and forward-planning is essential.
- Must be able to work off your own initiative, manage your time effetively and priortise tasks to meet SLAs and deadlines.
- Pro-active and 'can-do' attitude, able to work as part of a team.
- Previous experience in a customer service/admin role is preferred.

Pay: £11.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 30/06/2024



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