Call Centre Complaints Handler

4 days ago

Sunderland, United Kingdom Kura Full time

Job Details:
**Office-based**

**Call Centre Customer Service Advisor**

**Location**:Sunderland

**Start date**:Monday 17th October

**Contract**:Full Time, Permanent Position

**Shift**:Six Week Rotational Shift Pattern between the hours of 8am - 8pm Monday - Friday; 8am - 5pm Saturday; 9am - 2pm Sunday

Role details.:
As a customer service advisor for our client, you will be taking inbound calls to assist existing people with their car, van, and motorbike insurance. The people you’ll be helping are existing customers, so we just need you to problem solve and give them the right information to make the right choices, and sometimes tell them about any new products or features they may not be aware of. You could make a difference in someone’s day by resolving customer issues as they come in—and we’ll give you all the tools you need to do so. As you start, you’ll get heavily supported training and then a mentor assigned to you; and you’ll be a surrounded by a friendly team of people to learn how to handle any situations that arise, so you don’t need all the answers right away.

What we are looking for.:

- Six+ months experience in customer service, contact centre, sales or retail roles
- The ability to be understanding and empathetic
- Experience handling sales/complaints is desired but not essential
- The ability to follow rules and procedures
- Great people skills and team working ethic
- Live within 1 hour from our call centre on public transport (SR3 3XN)
- The desire to develop yourself

What you will get.:

- Pay advance for new starts
- Four weeks of training and Three weeks of mentorship and support
- Rotational shift pattern for work/life balance
- Enhanced Maternity and Paternity Pay
- Start with 28 Days Holiday per year—5 days more than most advisor jobs in the area
- Access to our unique self-development programme: be mentored, supported and coached into your role, with the opportunity to promote up
- Dress-down and relaxed work environment
- Refer a friend and you’ll get £500

Next steps:

- Call our Recruitment hotline: 0141 378 3112
- Text or Whatsapp 07507601627

**Benefits**:
**Benefits**
- Pay Advance
- Referral programme
- Sick Pay
- Maternity Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts

Who We Are:
As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well-developed recognition programme, and loyalty awards for tenure.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

INDHSS

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