Head of Technical Services

2 weeks ago


Huddersfield, United Kingdom In Technology Group Limited Full time

**Job Title**: Head of Technical Services

**Location**: Huddersfield (HD8)

**Salary**: £45,000-£50,000 (D.O.E)

**Overview**:
We are currently recruiting for a Head of Technical Services to join our IT Services client based in Huddersfield. The Head of Technical Services will be responsible for leading the technical services team, managing customer service operations, and developingnew service offerings. Working closely with the Managing Director and Pre Sales Team, this is an excellent opportunity to join a growing organisation and make a positive contribution to the business.

**Responsibilities**:

- Lead the technical services team, ensuring that the team members are adequately trained and motivated.
- Manage customer service operations, ensuring the highest levels of customer satisfaction.
- Develop new service offerings that meet client needs.
- Monitor technical services performance, identifying areas for improvement and implementing change.
- Work closely with other departments including presales
- Ensure that all services are delivered in accordance with the company's service level agreements.
- Monitor customer feedback and take appropriate action.
- Manage the budget for technical services, ensuring that all costs are kept within agreed limits.

**Skills and Qualifications**:

- Proven experience in a similar role.
- Excellent management and leadership skills.
- Good knowledge of IT infrastructure and Security protocalls
- Ability to identify and implement process improvements.
- Excellent interpersonal and communication skills.
- Ability to manage projects and budgets.
- Good understanding of customer service principles.
- Excellent problem-solving skills.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.



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