Service Engineering Supervisor
2 weeks ago
Elevation Recruitment Group are working with one of our clients to recruit a Service Engineer Supervisor. The role will be based between the Head Office in Doncaster and Service Office in Manchester, but will involve regular travel to UK wide sites.
Reporting in to the UK Service Manager, the Supervisor will manage a team of 11 Engineers across the UK, as well as supporting customers with technical queries.
Hours of work: 40 hours per week, with flexibility on start and finish times needed, depending on travel
The Supervisor responsibilities will include, but are not limited to:
- Managing and developing the engineers to ensure a detailed product knowledge and technical understanding
- Support the Service Manager to drive forward KPI’s
- Ensure all service reports are completed to satisfactory standards
- Assist the administrative team in organising workflow, and ensuring all parts and spares are accessible
- Support the Service Manager to reduce cost within the service department i.e. reducing overtime, first time fix and driving time v’s working time
- Ensure that all issues are dealt with in an acceptable time frame
- Demonstrable management experience within an engineering business
- Electrical / Mechanical Engineer qualification, ideally HNC level
- Strong communicator with excellent interpersonal skills and able to motivate and direct a team
- Must be highly organised and able to prioritise workloads
- Good working knowledge of IT skills such as excel, word and outlook
- Proven experience of building relationships with both teams and external customers
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