IT Support Assistant

2 weeks ago


Princes Risborough, United Kingdom Hearing Dogs for Deaf People Full time

**What we do**

National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people. We are looking for an experienced and enthusiastic IT Support Assistant to join our IT team. This role is based in our training centre in the beautiful location of Saunderton, Buckinghamshire.

**What you will be doing**

As part of the Charity’s information technology team, you will support over 250 users across two sites and including remote/home workers and volunteers.
- 1st Line/Windows 10 & 11/MS Office/Office 365/Desktop/SharePoint/Servers/Active Directory/Dynamics 365 CRM
- Provide 1st line Service Desk support to users, assisting them with hardware and software problems.
- Maintain records where appropriate and assist in producing process documentation.
- Production of training videos
- Assist in hardware builds including mobile phones.
- Take ownership of user problems and be proactive when dealing with user issues.
- New user set up including account set up, license management and equipment build and deployment
- Responding to Helpdesk tickets
- Providing on-site tech support

**What you need to succeed**
- Have a passion for IT and willing to look for opportunities to assist and undertake day to day support.
- Have a flexible approach to working.
- Ability to liaise with users at all levels.

**How to apply**

If you are interested in working with us in this varied and immensely rewarding job, please send a CV and covering letter outlining your experience, and how this reflects the essential criteria in the job description.

**Closing date & interviews**

Registered charity in England and Wales (293358) and in Scotland (SC040486)

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Princes Risborough HP27 9NS

Application deadline: 19/07/2024



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