Insurance Account Handler- Non Producer

4 weeks ago

Aberdeen, United Kingdom Gallagher Full time

Our customers need first class support, this is why we hire top talent to handle their accounts We’re looking for a client focussed Insurance Account Handler to join us.

Working together with experienced Account Executives, you will provide superb yet varied services to our many customers.

The main aim for your role is to acquire optimum account retention and growth, via the account management, broking and technical support that you provide. We encourage our customers to remain loyal, they do so because of the fantastic service

**Your Role**:

- Create documents for new customers about their insurance requirements
- Obtain renewal terms for customers and research suitable alternatives to produce presentations; our account managers discuss these with customers during face to face meetings.
- Coordinate all renewal quotes for existing customers along with any mid-term adjustments to be considered. Ensure all customer details are recorded accurately and entered onto system in a timely fashion
- Manage insurer queries in relation to customer policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
- Secure delivery of policy documentation from insurers and check prior to approval and release by Account Executive
- Deal with account queries and credit control matters highlighting any concerns to account managers in a timely manner

**Your Skills, Experience and Qualifications**:

- Holding or working towards one of the Chartered Insurance Institute Qualifications: Dip CII/ FIT is desirable as is being educated to GCSE standard or equivalent.
- Insurance administration experience desirable, gained within a commercial setting.
- Worked to targets within a regulated, measurable framework and achieved SLA’s Risk aware in handling customer information. Able to recognise potential risk and seek advice when required
- Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
- Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information. Highly accurate with a strong attention to detail, using initiative when assisting team members
- Fully proficient in MS office
- Eligible to work in the UK

**What we offer you**:
We want Gallagher to be
**the** organisation that
**all** our people are proud to be a part of and where everyone can call themselves one of
**our** team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within
**our **organisation, we will have a healthier, more innovative and ultimately more profitable business.

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

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