Workflow Coordinator

2 weeks ago

StokeonTrent, United Kingdom ISS Facility Services Full time

**Workflow Coordinator (Out of Hours)**

**Stoke on Trent - Hybrid**

For more information on salary and our excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed

**What you’ll be doing.**

We are seeking a customer-focused Workflow Coordinator to join our team

In this role, you will be the central point of contact for all employees and customers who wish to raise a request or report a fault.

Working from 9pm-8am, you will be responsible for ensuring that all jobs are processed in line with contractual service level agreements and priority response guidelines. You will need to have a keen eye for detail and be able to manage multiple requests simultaneously, ensuring that all issues are resolved in a timely and efficient manner.

Excellent communication skills are essential in this role, as you will be required to communicate effectively with clients, peers, and the management team at all times. You should also have a proactive approach to customer service, anticipating potential issues and resolving them before they become problems.

Join our team and help us deliver exceptional support to our clients

**Key Responsibilities**
- Responsibilities include the process and logging of client calls regarding sites and the accurate translation of these calls into engineering or FM solutions.
- Identification of the most appropriate solution to the client request within the contractual process.
- Build relationships with client and account delivery team.
- Management and updating of associated software and programs (e.g. Maximo).
- General administration duties.
- Provide a professional and articulate helpdesk solution to the client.
- Support the account delivery team from an administrative perspective.
- Escalate any identified issues to line management and seek advice when needed

**Experience and Qualifications**
- Previous experience in a customer service, contact centre or administrative role
- Call handling experience
- Proficient in Microsoft Office programmes
- Excellent communication skills
- Evidence of working within a team, supporting and working with others to reach organisational goals
- Organised with good planning ability, to organise / schedule events and activities
- Capability to understand and analyse statistical data

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- 10 hour shift
- Night shift

Work Location: Hybrid remote in Stoke-On-Trent

Reference ID: 110040

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