Sales and Service Advisor

4 weeks ago

Birchwood, United Kingdom Nationwide Platforms Full time

We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more
As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers within the region. On a day to day basis you’ll be dealing with a variety of people and a variety of queries. The customer might want aquote to hire out our machines, they might want to place a small or large order, maybe they will have a query about an existing hire or even be interested in what other products and equipment we can offer? Whatever the query we will look to you to providea great service and deal with the request efficiently and effectively whilst always looking for new and helpful opportunities for the customer.
This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service and sales skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word).
Working days Monday - Friday 8-5.30pm. In reward we offer a competitive base salary (dependent on experience), incentive scheme, 25 days holiday, pension, Health Cash Plan, and Life assurance.

**Responsibilities**:

- Utilise consultative approach to close quotes/orders recommending appropriate products and services to customers through customer needs analysis.
- Generate quotations and orders through in-house database, ensuring to capture information accurately and provide input as per company quality standards.
- Close sales utilising persuasion techniques when necessary and identifies upselling and cross selling opportunities
- Process Off Hires in a timely manner and create a new sales opportunity
- Demonstrate effective communication skills, understanding the customer requirement and identifying sales opportunities.
- Follow up and chase open quotes on the system in a timely manner
- Ensure the customer experience is a positive one, meeting and building on our brand value as putting customer experience first and always deserving of their trust
- Meet or exceed personal/Sales Advisor team key performance metrics/ targets
- Maintain in-depth product knowledge in order to supply customers with the best, most accurate information possible
- Behave in a respectful and professional manner to reinforce and elevate the business reputation and brand
- Strong relationships with other departments, liaise with stakeholders, customers internal and external - own the conclusion.
- Maintain internal health and safety and corporate governance standards in accordance with Nationwide Platforms policy
Qualification and Experience Requirements
- Proven experience as sales advisor or telesales role
- Able to balance a customer-oriented and a results-driven approach
- Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers in a professional manner
- Ability to establish credibility, act decisively, but able to recognise and support preferences and priorities of the customer
- Proactive, high energy team player, ability to work closely with colleagues at all levels.
- Strong verbal and written communication skills
Nationwide Platforms is the market-leading powered access rental company in the UK providing a fleet of more than 15,500 machines with working heights from 3m to 90m. With a depot network spanning 38 depots, Nationwide Platforms provide its customers with leadingsafe access solutions for working at height. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the wider access industry.
Nationwide Platforms is part of Loxam, Europe’s largest equipment rental company operating in 30 countries.

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