Customer Care Co-ordinator

1 month ago


Pontypool, United Kingdom GC Windows Ltd Full time

We have an exciting opportunity for an experienced Customer Care Co-ordinator to join an established team within a solid UPVC Window and Doors Manufacturing and Installation company. We have a strong placement within the Newbuild Construction industry, handling requests from Site Managers, Customer Care departments and homeowners alike.

The role is based in our Head Office in Pontypool South Wales, working with our other branches and teams through our systems and phones remotely. As a team we have an excellent history and an enviable position in the market with current growth allowing opportunity to expand.

Should you be a person looking for job security then this is a full time and permanent opportunity where working hours cover Monday to Friday. You will receive a competitive salary (experience dependent) and a workplace pension, 30 days annual leave (inc. Bank Holidays) and the knowledge of joining a positive and fun team with a can-do attitude.

**Job types**
- Full time, Permanent

**Specific Job Role Responsibilities**
- Liaising with our customers (house builders), homeowners and our Service Engineers.
- Reviewing, understanding, and logging in Customer Care and Site team requests for works.
- Raise quotes for parts and labour within our internal operating system.
- Accurate supply of information to our field team to ensure service calls are carried out in an effective and timely manner.
- Engineer diary planning to maximise capacity and efficiency within service level agreements.
- Deal with requests for updates and information from internal and external customers in a timely and professional manner.

**Skills/Knowledge**
- Comfortable and confident with the use of a computer (Microsoft Word, Excel, database system etc)
- Ability to problem solve, investigate, and work on own initiative.
- Detail orientated, with a completer work style.
- A Team Player
- Experience of UPVC windows and doors industry and product knowledge desirable

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Pontypool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Pontypool, United Kingdom Kaleidoscope Project Full time

    **Location**:The Lighthouse, Pontypool **Hours**: Full time, 35 hours per week. Weekend and evening work required, as needed **Salary**: £19,055 - £21115 per annum, pro rata **Contract**: Permanent, in line with funding We have an exciting opportunity in our established substance use service (GDAS - Gwent Drug and Alcohol Service). If you have a...


  • Pontypool, United Kingdom Kaleidoscope Project Full time

    _**WE DO NOT ACCEPT APPLICATIONS VIA INDEED, PLEASE APPLY VIA OUR WEBSITE ONLY**:_ **Location**:The Lighthouse, Pontypool **Hours**: Part time, 14 hours per week as part of a job share. Weekend and evening work required, as needed **Salary**: £18,550 - £20,500 per annum, pro rata **Contract**: Permanent, in line with funding We have an exciting...


  • Pontypool, United Kingdom GOS Tool & Engineering Services Ltd Full time

    G.O.S. Tool and Engineering Services Ltd (G.O.S.), supplies products to a wide range of customers in the Aerospace, Environmental, Rail, Coal, Steel Manufacturing and Construction Markets. We are cuurrently looking to recruit a Health & Safety Co-Ordinator. **Key Responsibilities**: Responsible for the Health, Safety & Welfare of Employees. Managing &...

  • Administrator

    1 week ago


    Pontypool, United Kingdom Care & Repair Monmouthshire and Torfaen Full time

    **Job Title**: Administrator **Responsible to**:Care & Repair Senior Office Co-ordinator / Care & Repair Chief Officer. **Purpose**:To assist the Care & Repair Chief Officer to provide a cost effective, responsive client focussed and quality Agency service to older and disabled people. (Agency means the team providing Care and Repair advisory and...


  • Pontypool, United Kingdom Diamondpak LTD Full time

    **Internal Sales Co-ordinator / Customer Service Advisor** **Assisting with the day to day duties in the Sales office.** **This role includes**: Order processing - putting orders on the system; Invoicing orders; Scheduling; Raising customer reports; Filing; Raising purchase orders; Basic Estimating; Delivery Bookings; Dealing with customer queries and...


  • Pontypool, United Kingdom Ty Ceirios Nursing Home Full time

    Ty Ceirios Nursing Home is looking to employ an outgoing person with creative flair to provide a programme of entertainment and events. To create inspirational resources and ideas to care staff for group and 1-1 social events. To assist residents who have dementia with activity sessions and reminiscence support. You should have great communication skills and...


  • Pontypool, United Kingdom Coop Full time

    **Customer Team Member** Location: 5 Windsor Road, Griffithstown, Pontypool, NP4 5HY Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: 3 varied shifts over 7 days from 6:00 PM until 10:30 PM and weekends, to be discussed at interview. Full training given You must be aged 18 or...


  • Pontypool, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 5 Windsor Road, Griffithstown, Pontypool, NP4 5HY - Pay: £12.10 per hour + great benefits - Contract: 25-30 hours per week + regular overtime, permanent, part time - Working pattern: 5 varied shifts over 7 days including early mornings from 6:00 AM, afternoons, late evenings until 10:30 PM and weekends, to be discussed...


  • Pontypool, United Kingdom Coop Full time

    **Customer Team Leader** Location: Ivor Street, Blaenavon, NP4 9NA Pay: £11.00 per hour + great benefits Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full training...


  • Pontypool, United Kingdom Coop Full time

    **Customer Team Member** Location: Stanley Road, Garndiffaith, Pontypool, NP4 7LH Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 7am, afternoons, late evenings until 10pm and weekends, to be discussed at interview Full training...


  • Pontypool, United Kingdom The Recruitment Co. Full time

    Job Title: Administrator/Data Entry Location: Pontypool Salary: £11.44 an hour will increase to £13 per hour after 13 weeks Hours: Full time days regular Monday to FridayHere at The Recruitment Co we are currently recruiting an Administrator/Data entry to work for a client of ours based in Newport.This is a Temporary to Permanent position.Main job roles:...


  • Pontypool, United Kingdom The Recruitment Co. Full time

    Job Title: Administrator/Data Entry Location: Pontypool Salary: £10.42 an hour will increase to £11-£13 per hour after 13 weeks Hours: Full time days regular Monday to FridayHere at The Recruitment Co we are currently recruiting an Administrator/Data entry to work for a client of ours based in Newport.This is a Temporary to Permanent position.Main job...

  • Sales Coordinator

    3 days ago


    Pontypool, United Kingdom Diamondpak LTD Full time

    **Internal Sales Co-ordinator** **Assisting with the day to day duties in the Sales office.** **This role includes**: Order processing; Invoicing; Scheduling; Raising customer reports; Filing; Raising purchase orders; Basic Estimating; Delivery Bookings; Dealing with customer queries and complaints; Answering telephone and redirecting calls. Good...


  • Pontypool, United Kingdom The Recruitment Co Full time

    **Job Title**:Shift Team Leader **Location**: Pontypool **Salary**: £12.00-£14.50 per hour working afternoons 13.00-23.00 **Hours**: 40hrs per week. This role is working for a well established client in Pontypool. This is a Temporary to Permanent position **Person Specification** - Able to work on own initiative and to lead and motivate the team. - Careful...


  • Pontypool, United Kingdom The Recruitment Co Full time

    ? _ **Job Title**: Production Operative (Carpentry Experience is Essential) **Location**: Pontypool **Salary**: £10.75 per hour **Hours**: Full time. Monday - Friday (07:00-15:30) **Job Purpose**: Reporting to the Brick Clad Chimney Team Leader, you will be mainly working in the Brick Clad department with responsibility for cladding Chimney's using...


  • Pontypool, United Kingdom Elysium Healthcare Full time

    Being an Activities Coordinator is so much more than just organising programmes. It's providing care and support to some of the most vulnerable people in society so they can do something they couldn't do before. It's what delivering great healthcare should feel like. Working 37.5 hours a week, you will join the team at Aderyn where you will create an...


  • Pontypool, Torfaen, United Kingdom The Recruitment Co. Full time €10

    Job Title: Administrator/Data EntryAll potential candidates should read through the following details of this job with care before making an application. Location: Pontypool Salary: £10.42 an hour will increase to £11-£13 per hour after 13 weeks Hours: Full time days regular Monday to FridayHere at The Recruitment Co we are currently recruiting an...


  • Pontypool, Wales, United Kingdom The Recruitment Co. Full time

    Job Title: Administrator/Data EntryAll potential candidates should read through the following details of this job with care before making an application. Location: Pontypool Salary: £10.42 an hour will increase to £11-£13 per hour after 13 weeks Hours: Full time days regular Monday to FridayHere at The Recruitment Co we are currently recruiting an...


  • Pontypool, United Kingdom The Care Collective Full time

    We are passionate about supporting unpaid carers, the people who assist family members or friends with personal care, medical or healthcare, daily tasks or to stay safe. With around 145 colleagues and a £3m+ turnover, we are one of the largest charities in Wales. As a collective, we change unpaid carers lives by delivering a wide range of services,...


  • Pontypool, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Pontypool, NP4 0XB **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group Transport Preferred Must be 18+ We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...