Administrator

3 weeks ago


Pontypool, United Kingdom Care & Repair Monmouthshire and Torfaen Full time

**Job Title**: Administrator

**Responsible to**:Care & Repair Senior Office Co-ordinator / Care & Repair Chief Officer.

**Purpose**:To assist the Care & Repair Chief Officer to provide a cost effective, responsive client focussed and quality Agency service to older and disabled people.

(Agency means the team providing Care and Repair advisory and technical services within a specific geographic or local authority area.

Clients of the Agency will be older and/or disabled and all Agency staff are required to deliver services in a sensitive supportive way which recognises individual choice).

**Main Duties**:

- To advise the Care & Repair Senior Office Co-ordinator on all administrative matters.
- To ensure that services are delivered in accordance with policy, procedure, and best value.
- To collect, analyse and distribute statistical information on the performance of the Agency
- Implement changes within the Agency when required whilst maintaining service levels.
- To liaise with and maintain a professional working relationship with all relevant external agencies.
- To ensure that Agency services are recorded accurately and in line with CARIS guidelines to enable the Agency to demonstrate annually agreed Key Performance Indicators.
- To assist the Care & Repair Chief Officer to ensure that Agency services are delivered in accordance with annually agreed performance targets and in accordance with the budget approved by the Board.
- To provide a complete administration service in line with office procedures. Including maintaining financial records and office supplies, general administration (e.g. typing, copying, filing, and minute-taking, answering the telephone and dealing with general enquiries.) data-entry and meeting visitors.
- To receive enquiries from clients, contractors, consultants, and other organisations and record them in accordance with the Agency’s procedures.
- To assist with the implementation and monitoring of Minor Adaptation schemes within budgets and Service Level Agreement requirements.
- Any other relevant duties as determined by the Senior Office Co-ordinator or Chief Officer.

**Agreed by Chief Officer............ Date Reviewed
- ..**

**Agreed by Post Holder......................................... Date Reviewed......................**

**Salary**: £21,876.00 per year

**Benefits**:

- Canteen
- Company pension
- Free parking
- On-site gym
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Day shift
- Flexitime
- Holidays
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 2 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- NP4 0HZ. (required)

Work Location: Hybrid remote in NP4 0HZ.


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