Senior Pals Officer

3 weeks ago


Ashford, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

Do you have outstanding customer service skills? Are you excellent at listening to people and problem solving? Do you have first class IT skills?

We are looking for an empathetic, enthusiastic and motivated individual. You need to be able to organise yourself and others, to co-ordinate a wide range of tasks within tight timescales and work under pressure. You will play an important role in the effective organisation and coordination of the PALS Office at the William Harvey Hospital.

As part of the role you will be responsible for accurately recording and resolving informal queries or sign posting patients and their families to other agencies. You will ensure PALS received are addressed appropriately. This provides you with the opportunity to identify concerns and to enable them to be effectively addressed in a professional, caring and efficient way. The team also provides an important role in the Trust in identifying what we can change to make our services better for the future.

The PALS team support the Complaints, PALS and Bereavement Service to develop and maintain a positive and effective service and to capture and improve the experience of our patients and their families. The PALS team are friendly and supportive, working well together. We are looking for a resilient team player who is passionate about helping people.



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