Admin Scheduler

1 week ago

Belfast, United Kingdom MPA Recruitment Full time

_**Job Title**:_Administrative Scheduler

**Location**: Belfast

**Hours of work**: 37 hours per week (Monday to Friday: 8:30am to 4:30pm)

**Salary range**: £10.98

**Key Responsibilities**

1. To accurately diagnose and record maintenance repairs for Housing Executive tenants and triage customer calls to establish work orders for issue to DLO operatives.

2. To schedule or reschedule all appointments to suit customers and or business needs.

3. To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs.

4. To communicate and liaise with a range of internal and external stakeholders including customers, DLO Supervisors and the NIHE CSU Unit to help deliver DLO’s maintenance services.

5. To build and maintain a knowledge and understanding of the schedule of rates.

6. To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs.

7. To take an active and positive role within the team, working together to meet business objectives.

8. To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information.

9. To provide a high level of internal and external customer service and following issues through to completion, while ensuring timely escalation to senior management, when required

10. To ensure continued and effective working relationships with key internal and external stakeholders.

11. To promote continuous service improvement by working with tenants and other stakeholders to improve service delivery.

12. To represent DLO as required and provide support and cover for the other team members as and when required.

13. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE.

14. To adhere to the Core Values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance.

15. To participate and/or facilitate Working Groups, Committees and other internal forums as required.

16. To undertake any other duties, which may be assigned to meet organisational needs that are reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined.

17. To provide cover for colleagues in order to ensure team resilience and meet organisational need.

18. To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to.

19. To analyse and resolve queries by investigating potential solutions working both individually and as part of a team.

20. To manage their own performance and be flexible and responsive to change.

Admin Schedulers are required to cover the out of hours repairs service between 5pm and 8pm Monday to Friday and 8am to 2pm on Saturday on a rota basis.
- Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with programmes and projects._

**Essential Criteria**:
**Essential**

(i) Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant general administrative experience

OR

(ii) Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experience

OR

(iii) Can demonstrate three years’ general administrativeand can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training

*Refer to Qualifications Framework for equivalencies

(i) Providing an administrative service

(ii) Engaging with customers and staff to coordinate service delivery

(iii) Using a range of computer packages, including Word, Excel, Outlook etc.
- Excellent communication skills
- Ability to work accurately to deadlines
- Strong customer orientation
- Excellent attention to detail
- Ability to work as part of a team

**Salary**: £10.98 per hour

Schedule:

- Monday to Friday

**Education**:

- Certificate of Higher Education (required)

**Experience**:

- Administrative experience: 3 years (required)

Work Location: In person

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