Digital Workplace Support

2 days ago


Walsall, United Kingdom South Staffordshire Plc Full time

**Digital Workplace Support**

Great opportunity for someone with a desire to grow their career in the IT space, working across lots of different technologies and learning new things all the time. You may not have heard of South Staffordshire PLC but we’re the group behind South Staffs and Cambridge Water, Office Watercoolers, Onsite and SSI, all businesses that face into the Water and Utilities market. With over 2500 employees across the UK, you're not just doing a job; you're starting a career.

Based in our head office in Walsall, you’ll be providing IT support to the circa 2500 employees we have based all around the country. You’ll need to be the sort of person who’s inquisitive, likes to problem-solve and is happy to get stuck in and fix things You’ll need to be comfortable building relationships with people as you’ll be out and about in the business trouble-shooting.

Overview of the role:

- 2nd line support of escalated Service Desk tickets that require in-depth trouble shooting or hands-on interaction of device
- Utilise ITSM tool to prioritise the impact of incoming cases
- Anti-Virus and Systems monitoring
- Maintain security infrastructure including antivirus software
- Administer Active Directory including Group Policies
- Build and support iOS/Android devices
- MDT, MobileIron, Intune, Autopilot, Deployment tools such as PDQ
- Basic network troubleshooting, TCP/IP and general WAN/ LAN. Patching and input managing networking equipment
- Assist in small project work alongside the Direct Delivery team

What you’ll need;
- IT qualification - Degree/NVQ/Apprenticeship
- Great interpersonal skills
- Self-motivated to learn new tech
- Comfortable talking to new people both face to face and over the phone
- Desire to gain new skills and experiences

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Walsall, WS2 7PD: reliably commute or plan to relocate before starting work (required)

Reference ID: AH/DWS/822


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