Account Manager
3 weeks ago
My client, an exciting rapidly growing commercial business is currently recruiting for an operations administrator on a full time permanent basis.
**Salary: **£30,000-£45,000 **(upper end dependent on experience)**
**Hours:**Monday-Friday: 9:00-17:00 (37.5 hours a week & one day working from home)
**Key Duties**
- Manage multiple accounts; develop positive working relationships
- Maintain solid relationships with clients - Manage client projects from end to end
- Pay utmost attention to detail; proof reading and accurate execution of edits
- Drive client retention and improve client satisfaction - Work closely with internal teams on day-to-day operational processes including project briefings, timeline optimization and troubleshooting
- Work closely with operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
- Partner with internal teams to understand customer goals and key performance metrics and exceed those goals throughout projects - Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
- Prepare project executive summary reporting, including analysis and research
- Manage client workflow, review project critical paths and project trackers to ensure client expectations
- Work closely with Finance on project costs and invoicing
- Adhere to established processes and workflows (provide input as needed)
- Ensure a superior customer service level is maintained along with operational excellence and strategic insight
- Awareness of competitor activities within accounts to prevent attrition
- Championing the client at all levels internally, providing clients with excellent service and support
- Ensure meeting notes are thorough, concise and distributed in a pro-active, timely manner
**Essential skills**
- Stakeholder management & influence
- Planning & strategy development
- Budget Management
- Knowledge of retail operations
- Excellent project management skills to deliver high value projects on time and within budget
- Proven negotiation skills
- Passion for detail and delivery
- Solution based
- Ability to provide examples of in-depth analytics and the impact on performance
- Excellent written and oral communication skills
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