Product Support Specialist

2 weeks ago

London, United Kingdom Coburg Banks Full time

This role could be based in the company’s City of London office, or could be home-based if you live further afield. If you are home based, you might occasionally need to visit from the London office for meetings, training etc.

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**The Role**
Working with the company’s software packages within the legal and enterprise market, you will provide a high standard of product support by answering questions on business function, configurations/setup, product functionality and usage of products via the telephone and/or Internet. Key tasks will include
- Provide support to our clients’ financial and data queries and advice around financial and business functions
- Resolving issues in the areas of product functionality, system configuration/setup, and bugs/enhancements
- Serving as primary support liaison between company and customer
- Conveying customer feedback to product development and quality assurance staff as appropriate

There will always be something new and exciting for you to get stuck into and learn - the company are working on the latest technology; products are complex and challenging and you’ll get fantastic experience alongside some very sharp people. This is not just another job; it’s about building your career and working together to support your development.

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- Experience in providing accounting software support
- Strong accounting and finance knowledge
- Confident and professional communications skills, both written and verbal,
- Strong organization and process-orientation skills as well as a passion for learning new technologies and skills.

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- **The Company**
The business you’ll be working for is a leading global provider of business management software for law and professional services firms. They are committed to fostering a culture of innovation, collaboration and personal growth where challenging the norm is celebrated.

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IND3

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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