Customer Engagement Facilitator

2 weeks ago

Newport, United Kingdom Newport City Homes Full time

Job description

**Vacancy: Customer Engagement Facilitator (6 month Fixed Term Contract)**

**Closing Date: 28 February 2024**

**Shortlisting Date: 29 February 2024**

**Interview Date: 5-7 March 2024**

**Salary: £32,072**

**About the vacancy**:
Our customers are at the heart of everything we do and you will be at the heart of ensuring that our services are shaped by the views and aspirations of our customers. You will build effective relationships with customers and develop their capacity to influence all aspects of our work so that customer engagement makes a real impact on service delivery.

**Specifically, the Customer Engagement Facilitator will**:

- You will be responsible for co-ordinating a range of community and customer engagement activities, ensuring that under-represented and hard-to-reach customers have opportunities to scrutinise, improve and shape services that enhance their homes and communities.
- You will be an advocate for customer engagement, working with colleagues across the association to enable them to deliver effective, customer focussed engagement activities, embedded within their day-today work, promoting the positive impact of work undertaken.
- You will support the Digital Engagement & Inclusion Business Partner to develop and deliver effective digital participation and engagement activities, engaging under-represented and hard-to-reach customers to directly influence improvements in NCH’s services.
- You will be responsible for supporting the formal engagement structures needed to provide customers with the opportunity to be involved in shaping NCH services, ensuring a wide range of customers give feedback on the services they receive and have a strong voice in decision making.
- You will be responsible for delivering flexible and modern engagement options and methods to meet the needs of different customer groups, ensuring all engagement activities are inclusive and accessible.
- You will support NCH’s Scrutiny Partnership to fully participate as partners through the provision of support, mentoring and suitable training opportunities.
- You will motivate and support colleagues from across the association to promote local involvement initiatives.
- You will engage with customers and contractors during regeneration, development and capital works projects, delivering high satisfaction and successful outcomes for customers.
- You will support neighbourhood colleagues to effectively engage with customers and communities to identify local needs and aspirations, to be included within local ‘what matters’ plans.
- You will be responsible for developing and supporting capacity building initiatives so that involved customers have a strong voice and have influence on our business priorities. You will arrange and participate in community and social events for customers.
- You will respond to and resolve customer enquiries received at first-point-of-contact. You will collect and record customer data, referring or signposting vulnerable customers for support as required.
- You will respond proactively to customer complaints.
- You will act upon safeguarding concerns immediately and in compliance with the safeguarding policy and Procedure.
- You will keep abreast of all relevant legislation and good practice issues relating to the role.
- You will be responsible for the identification and management of business risk.

**Application Process**:
**Your NCH, our comprehensive benefits package**:
We believe NCH is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

**Enhanced Pension Scheme**:
We operate two pension schemes, one with Aviva Pensions, and one with the Local Government Pension Scheme (LGPS). Aviva Pensions is a defined contribution pension scheme. LGPS is a defined benefit pension scheme with generous employer contribution values. You may be able to transfer in any other pension you have within your first year of service.

**Enhanced Annual Leave**:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years’ service.

**Agile Working Policy** (dependent on role):
NCH work with the philosophy that ‘work is something you do rather than somewhere you go.’

**Health and Wellbeing**:
We have many health and wellbeing policies and initiatives such as Cycle to Work, Enhanced Maternity/Paternity/Adoption and Sick leave and a sabbatical leave policy.

**Development**:
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.

**About Newport City Homes**

At Newport City Homes (NCH), we’re passionate about providing quality

  • Sales Director, Retail Planning

    6 days ago

    Newport, United Kingdom St David Recruitment Services Ltd Full time

    Sales Manager Full Time, Permanent Monday to Friday: 8.Early finish on a Friday Our client is looking for an enthusiastic Sales / Case Manager to join their busy and enthusiastic Sales Team, on a permanent basis. Ideally you will have experience in a similar sales environment. • Conversion of leads into claims. • Understand customer...

  • Customer Assistant

    4 days ago

    Newport, United Kingdom M&S Full time

    **Summary** Customer Assistant - Christmas - Foods - Newport Retail park **All the details** Customer Assistant - Christmas - Foods - Newport Retail park Working Pattern Wednesday 12:00 - 16:00 Friday 13:00 - 17:00 Saturday 12:00 - 16:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put...

  • Customer Assistant

    6 days ago

    Newport, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Newport Retail Park **All the details** **Customer Assistant - Foods - Newport Retail Park** Working Pattern: Saturday: 14:00-21:00 Sunday: 12:00-18:30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing...

  • Sales Manager

    6 days ago

    Newport, United Kingdom St David Recruitment Services Ltd Full time

    Sales Manager Newport Salary - £25,000 basic + uncapped commission Full Time, Permanent Monday to Friday: 8.30-5pm/9-5.30pm Early finish on a Friday PEM1249 Our client is looking for an enthusiastic Sales / Case Manager to join their busy and enthusiastic Sales Team, on a permanent basis. Essential: • Ideally you will have experience in a similar...

  • Student Experience Advisor

    7 days ago

    Newport, United Kingdom EF Education First Gruppe Full time

    We’re looking for our ‘face of EF,’ a friendly and solution-orientated person to take on the role of Student Services Coordinator for EF in Summer 2024. You’ll ensure we are delivering a high level of customer service with an eye on student satisfaction, supported by an experienced operations team As a Student Services Coordinator for the Isle of...

  • Project Manager

    Found in: Talent UK C2 - 1 week ago

    Newport, United Kingdom Prodrive Full time

    HCI Systems, a family-owned company established in 2012, is one of the leading providers of high-quality electrical wiring solutions supporting Motorsport, Automotive, Marine, Defence, and AgriTech Based in Newport, Shropshire, HCI Systems Limited have grown rapidly in recent years to become leaders in vehicle electrical systems and wiring harnesses. The...

  • Project Manager

    7 days ago

    Newport, United Kingdom Prodrive Full time

    Account Management and Business Development Job Type: Permanent Reference: HCIPM0324 HCI Systems, a family-owned company established in 2012, is one of the leading providers of high-quality electrical wiring solutions supporting Motorsport, Automotive, Marine, Defence, and AgriTech Based in Newport, Shropshire, HCI Systems Limited have grown rapidly in...

  • Statistical Production Analyst

    2 weeks ago

    Newport, United Kingdom Concept Resourcing Full time

    My client in Newport, South Wales are seeking a Statistical Production Analyst on an initial 6 month contract basis (37 hours per week). This opportunity may well lead to a permanent role. **The role can be done predominantly remotely.** The purpose of this role is to conduct research and deliver improvements to economic statistics. These improvements could...

  • Materials Planning Engineer

    2 weeks ago

    Newport, United Kingdom 2000 SPTS Technologies Limited Full time

    Materials & Planning Engineer is a key role within the CE! team and its overall success in managing our top customer. In addition, there will also be the requirement to discuss component change with our customers to reassure on our due diligence and dedication on quality and manufacturability. To enhance our diverse workforce and business growth we offer a...

  • Statistical Production Analyst

    15 hours ago

    Newport, United Kingdom Concept Resourcing Full time

    My client in Newport, South Wales are seeking a Statistical Production Analyst on an initial 6 month contract basis (37 hours per week). This opportunity may well lead to a permanent role. **The role can be done predominantly remotely.** The purpose of this role is to conduct research and deliver improvements to economic statistics. These improvements could...

  • Communications & Community Officer

    7 days ago

    Newport, United Kingdom 2 Sisters Food Group Full time

    **Competitive Salary + Benefits** **About Us**: When you join 2 Sisters, you will become part of the UK’s largest food manufacturer, with an annual turnover of £3billion+, over 13,500 people and covering more than 18 sites. This role sits within our Meals division, where we live by our mantra of ‘Making Every Meal Moment Special’. We have 5sites...

  • Insurance Claim Handler

    7 days ago

    Newport, United Kingdom Acorn Recruitment Limited Full time

    This job is for an Insurance Claim Handler, where you will be joining an sstablished client in Newport. You will be part of a team managing the claims, which relate to various maintenance repair claims whilst liaising with customers, clients and suppliers. As a Claims Handler you will be expected to: - Effectively manage all elements of an insurance claim...

  • Recruitment Coordinator

    16 hours ago

    Newport, United Kingdom EF Language Travel - Isle of Wight Full time

    **Do you want to work in an environment where fun and social vibrancy is the key aspect of your role?** We're looking for an ambitious, enthusiastic and highly personable individual to join our growing international team on the Isle of Wight. You’ll work closely within our accommodation team to facilitate all aspects of our homestay programme, including...

  • Park Ranger

    16 hours ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** **INTERNAL JOB** - This vacancy is only available to Newport City Council employees and Agency Workers currently engaged with the Council Post No. LEISR10007.4 - Park Ranger (Mobile) An exciting opportunity has arisen with the Parks team as a Mobile Park Ranger. - To open and close facilities as directed in line with Council Policy -...

  • Administration Assistant New

    15 hours ago

    Newport, United Kingdom St David Recruitment Services Full time

    **Administration Assistant** **Newport** **Temporary - Fulltime Monday-Friday 37 hours per week** **£10.67 per hour** **TEM727** Our client is looking to recruit an Administration Assistant with an immediate start available to cover maternity. The role is working Monday to Friday fulltime in their Newport Office **Duties & Responsibilities** - Provide...

  • Copy Exact Planning

    2 weeks ago

    Newport, United Kingdom 2000 SPTS Technologies Limited Full time

    Description Purpose of the role The Copy Exact (CE!) Materials & Planning Engineer is a key role within the CE! team and its overall success in managing our top customer. This role will involve working with different departments within KLA Newport. The primary focus of the role will be the liaison between CE! and the purchasing, commodity, spares and...

  • Mini Sales Executive

    2 weeks ago

    Newport, United Kingdom Company: Full time

    Find jobs in the automotive retail industry Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission.Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships.Joining...

  • Systems Architect

    2 days ago

    Newport, United Kingdom Advantage Resourcing Full time

    **Systems Architect** **6 month contract** **Rates: Negotiable** **Newport, UK** Advantage Resourcing are seeking a Systems Architect to join a leading defence organisation and work on the development of a new product. As a Principal Systems Engineer you will be responsible for the execution of system engineering work packages, overseeing their timely...

  • Administration Assistant

    4 days ago

    Newport, United Kingdom St David Recruitment Services Ltd Full time

    **Administration Assistant** **Newport** **Temporary - Fulltime Monday-Friday 37 hours per week** **£10.26 per hour** **TEM727** Our client is looking to recruit an Administration Assistant with an immediate start available to cover maternity. The role is working Monday to Friday fulltime in their Newport Office **Duties & Responsibilities** - Provide...

  • Copy Exact Planning

    Found in: Talent UK C2 - 1 week ago

    Newport, United Kingdom 2000 SPTS Technologies Limited Full time

    Description Purpose of the role The C opy E xact (CE!) Materials & Planning Engineer is a key role withing the CE! team and its overall success in managing our top customer. This role will involve working with different departments within KLA Newport. The primary focus of the role with be the liaison between CE! and the purchasing, commodity,...