Scheduling Administrator

4 days ago

Dartford, United Kingdom Rydon Full time

Overview:
We now have an excellent opportunity for a Scheduling Administrator / Repairs Co-ordinator to join our repairs and maintenance team. Working from our office near Dartford, Kent this is an exciting opportunity to join a leading FM company.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

The Rydon group operates throughout England, predominantly in London and the southern counties. We are a dynamic, multi talented organisation, working across a wide range of construction market sectors within the built environment. Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.

Job Purpose:
Do you have a passion for helping others? Are you proud of your strong people skills, organisation skills and enjoy solving problems? If so, why not consider joining Rydon as a Scheduling Administrator?

**Tell me more about the role**

This is a varied role where you will organise the time of our maintenance engineers on a day to day basis to make sure that they attend and complete repairs on behalf of our residents/customers. This role is challenging, fast paced and is pivotal in ensuring that all maintenance and repair jobs are allocated to the appropriate engineer and allotted the correct amount of time. You will be responding to reactive call outs or planning of preventative maintenance visits, scheduling the works to the engineers, ensuring relevant access requirements / security is adhered to. You will also monitor works to ensure that they complete on time so that the engineer is able to attend to their next job.

You will use our scheduling software to oversee the working days of multiple engineers, moving / reallocating jobs as and when emergencies need to be booked in or when extra time is needed. In addition to managing the time of our directly employed engineers, you will also arrange for sub-contractors to complete specialist repairs, making sure all jobs are closed down on the system once completed. You will also liaise closely with our call centre team and residents, agreeing appointment times when scheduling in works.

**Where will I be working?**

We can offer you flexibilty with a mix of working from home and in the office. Our office is based in Greenhithe, Kent just a short distance away from Bluewater. When you are travelling to us we have good bus route links and only 5 minutes from the nearest railway station. We also have free parking. It's a fun and sociable office which promotes an inclusive culture.

This is a permanent full time position Monday to Friday 8am to 5.30pm. If your looking for a rewarding opportunity where no two days are the same, then a role as a Scheduling Administrator within Rydon could be for you.

**What we can offer you**
- A clear pay structure starting with a competitive salary of £24,818.75 and increasing as you develop and achieve in the role
- Company Pension
- 25 days holiday
- Life Assurance
- Incentives and recognition for your performance
- Full training, ongoing coaching and support
- Employee discount scheme saving you money on products/services
- Access to an Employee Assistance and Wellbeing Programme
- Opportunities to progress your career across the business

Experience Required:
Although previous experience of working as a Repairs Co-ordinator / Scheduling Administrator within a social housing/commercial maintenance company is desirable, it is not crucial. Above all you will:

- enjoy working in a busy and fast paced environment
- have an aptitude for problem-solving
- have strong administration skills and attention to detail
- be computer literate - able to use Microsoft Office, Outlook and Google Maps.
- have a passion for great customer service and a excellent telephone manner

If this sounds like you we'd strongly encourage you to apply.

Additional Information:
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

For more details on our culture and what it’s like to work at Rydon, please click here.

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