Dispatcher

Are you a highly organised and efficient individual with excellent communication skills? Join our dynamic team at Dash, a fast-growing taxi company that is transforming the transportation industry. We are currently seeking a dedicated and detail-oriented individual to join us as a Taxi Dispatcher.

**Responsibilities**:
Efficiently dispatch available taxis to customers based on location, availability, and customer preferences

Monitor the status and progress of assigned taxi trips to ensure on-time pickups and drop-offs

Communicate effectively with taxi drivers to provide clear instructions and updates on customer requests and traffic conditions

Handle customer inquiries, complaints, and special requests in a professional and courteous manner

Maintain accurate records of customer interactions and dispatch activities

Collaborate with other team members to optimize service efficiency

Stay updated on local events, road closures, and other factors that may impact transportation services

**Requirements**:
Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency in using computer systems, including dispatch software and mapping tools

Ability to remain calm and composed in high-pressure situations

Familiarity with the local area, including streets, landmarks, and popular destinations

Previous experience in a dispatching or customer service role is preferred

Willingness to work in shifts, including evenings, weekends, and bank holidays

**Benefits**:
Competitive salary

Comprehensive training program to enhance your skills

Supportive and collaborative work environment

Access to the latest dispatching technology and tools

Opportunity to make a positive impact on the transportation experience of our customers

If you are a motivated individual with excellent organisational skills and a passion for providing outstanding customer service, we want to hear from you. Join Dash and contribute to our mission of delivering reliable and efficient transportation solutions. To apply, please submit your C.V and a cover letter outlining your relevant experience and why you are interested in joining our team.

**Job Type**: Part-time

**Salary**: From £12.00 per hour

Expected hours: 16 per week

Schedule:

- 8 hour shift
- Every weekend
- Weekends only

Ability to commute/relocate:

- Haverhill: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 02/04/2024
Expected start date: 05/04/2024