Beauty Salon Front of House
7 months ago
**Job Title**: Front of House Representative
**Job Type**: Full-time. Permanent. Evenings and weekends required
**Salary**:From £11.50ph depending on experience
**FRONT OF HOUSE**
Owing to the our existing Front of House relocating, we are on the hunt for a new Front of House representative for our busy Northern Quarter salon. You will be responsible for providing an exceptional experience and level of personal service to all our clients, always making them feel very special. This starts at the welcome, continues through their journey in the salon until check-out when you take their payment. You are also to provide support, helping maintain a smooth running, efficient salon for the Salon Manager and the team.
**Requirements**:
- Ability to work in a fast-paced environment.
- Excellent communication skills.
- Experience in complaint handling.
- Proven work experience as a Salon front of house representative or similar role.
- Basic knowledge of booking and POS systems.
- An ability to remain calm under stressful circumstances.
- Solid organisation and record keeping skills.
- Some experience in the beauty industry would be an advantage but overall training will be provided in house.
- Offer and serve bar refreshments, upselling where possible.
- Inform therapists about customer appointments, booking notes and requirements.
- Performing administrative tasks such as filing, updating records and processing invoices.
**Core Responsibilities**:
- Welcoming all clients and hosting their journey in the salon to ensure they receive exceptional and enjoyable service throughout.
- Drive and encourage promotions ensuring they are always communicated to the clients and team.
- Encouraging client upgrades and increasing home care sales from the reception area including drink top ups and other drinks from the bar menu.
- Increase client numbers through monitoring salon social media and encouraging positive client reviews online.
- Finding new corporate leads and keeping great relationships with existing contacts.
- Maximise the diary and monitor it to improve availability and utilisation results.
- Support the Salon Manager at all times to maximise productivity and maintain a positive salon environment for the team and clients.
- Keep the reception area organised, clean and tidy, extending to the salon area when required.
- Strong written and verbal communication skills.
- Exceptional time management and organisational skills.
**In return we can provide you with**:
- Ongoing on-the-job training
- Brand knowledge training
- Company pension scheme which we contribute to (you can choose to opt out of this if you wish)
- 10% Commission on retail sales
- Staff discount on treatments and products
- Regular team incentives
- Team events/evenings out
- Closed on Bank/Public holidays
- Extra annual leave day for your Birthday
- A fun, inclusive and enjoyable workplace environment
Thank you for reading, we look forward to hearing from you
Team Bubbles x
**Job Types**: Full-time, Part-time, Permanent
Pay: From £11.50 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Additional leave
- Company events
- Company pension
- Employee discount
- Store discount
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Tips
Ability to commute/relocate:
- Manchester M1 2HF: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person
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