Visitor Services Assistant

4 weeks ago


High Wycombe, United Kingdom Odds Farm Park Ltd Full time

Are you passionate about providing excellent customer service and a memorable day out? Are you enthusiastic about working with people, including both adults and children?

We are currently looking to recruit a Full Time Visitor Services Assistant, within a unique environment, close to nature and farms animals, at Odds Farm Park.

The core focus of the Visitor Services Assistant is to ensure that each and every customer leaves Odds Farm Park with complete satisfaction, through providing an enjoyable and safe environment for children and adults alike to interact in and participate in an engaging day out together.

The Visitor Services Assistant will contribute to the smooth running of the admission and retail areas at Odds Farm Park. The Visitor Services Assistant is flexible and willing to assist in all areas, and takes pride in ensuring that all customers have a truly excellent ‘Guest experience’, assisting within the Visitor Services department, through welcoming guests and processing admissions, retail sales, memberships, and basic guest admin.

In addition, maintaining the upkeep of the park, along with high standards of cleanliness throughout, is a key element to the role which all Visitor Services Assistants take pride in.

Development and progression within the team will be available for those seeking personal growth.
- Great customer service skills and a passion for the role - previous customer service and/or sales experience preferably in the tourism, leisure, hospitality, or retail industry
- Great, positive interaction, verbal communication, with both customers and colleagues alike - a natural optimist
- The ability to remain calm under pressure, with mixed customer and audiences, whilst being able to manage larger groups/volumes of people
- A flexible and versatile nature.
- Willingness to learn new skills and contribute ideas that will improve and support team
- Must be a strong team-player, whilst having the ability to manage situations on one’s own and confidently make decisions, whilst managing time wisely.

Hours will be full-time and variable, across a 7 day rota, including weekends and bank holidays.

**Job Types**: Full-time, Permanent

**Salary**: £8.50-£10.42 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location

Application deadline: 23/04/2023



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