Internal Sales/customer Service
3 weeks ago
**Internal Sales/Customer Support**
**Location: Cradley Heath. Birmingham**
**About Us.**
Suppliers of: Hand and Power Tools, Fasteners, Paints, Nails and Staples. Client service remains at the heart of the company's ethos, being supplemented by an experienced sales and technical support staff and a distribution network
**Job Purpose**
We have a fantastic opportunity to join us as an Internal Sales/Customer Support Person, to deliver an effortless customer experience, whilst developing and building relationships with our customers based across the Midlands.
**Key Accountabilities**
- Dealing with all customer enquiries effectively and efficiently
- Ensuring quotes have been completed within in a timely manner
- Receiving and processing customer orders
- Communicate any updates on orders/pricing and stock availability
- Pro-actively upselling promotional products to customers whenever possible
- Resolving customer issues promptly and accurately, to promote customer loyalty
- Develop strong and collaborative working relationships with Customers
- Liaising with external suppliers, sourcing products and availability where necessary
- Facilitating requests for new accounts, catalogues and updating contact details
- Support branch external sales teams and trade counter
- Assist in company stock take procedures as required
- Adherence to company health & safety standards and specific site requirements
**Key Skills and Behaviours**
- Exceptional knowledge of Engineering Cutting Tools, Abrasives and PPE Products essential for this position
- Proven experience working in a Customer Service environment
- Excellent IT skills, including Microsoft packages and bespoke databases
- Resilient and able to overcome challenges
- Initiative-taking attitude with good critical thinking skills
- Ability to develop and build relationships with internal and external customers
- Experience of working under pressure and in a demanding environment
- Excellent verbal communication and listening skills
- Ability to author routine reports and correspondence
- Able to prioritise and work well under pressure to meet strict deadlines
- Able to identify opportunities for further business development
- Self-motivated with a dedicated approach
**Professional Qualifications**
- None required for this role
**Salary**: From £28,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
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