Service Desk Administrator
3 months ago
**Company Description**
Looking for an opportunity within a business that offer a genuine ‘people first’ culture?
Here at Frontline Security Solutions, we have an opportunity for a **Service Desk Administrator** to join our fantastic, high performing team based in **Chalfont St Peter** on a **permanent, full time basis**
**About Us, Our Culture & What We Can Offer You**
At Frontline Security Solutions, you will join a leading Enterprise Security Integrator operating in 67 countries. We have been protecting communities and assets for over 25 years. As part of the Chubb family, we have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.
People are at the heart of everything we do, and your well-being is important to us. That’s why we protect people first and are committed to keeping you safe, secure, and happy in your career.
**SALARY: £25,750 per annum**
- 20 days holiday plus bank holidays
- Stable, long term career with a leading national business
- Company pension (4% matched, 5% after a year of service)
- Employee Referral Scheme (£1,000)
**Job Description** What You’ll be Doing As Service Desk Administrator**
- Collaborate with the team to schedule engineers service visits for our overseas clients
- Communicate with Service Providers in EMEA and Asia Pac to coordinate overseas service calls
- Place orders for spare parts needed for call-backs and ensure timely delivery to the site
- Coordinate preventative maintenance visits with clients and engineers overseas
- Generate completion paperwork for preventative measures visits addressing any follow up calls and remedial works
- Log LSP invoices for completed calls and collaborate with the sales team to provide applicable service work quotes
- Provide weekly updates on outstanding service calls to major clients
WORKING HOURS: hours per week | Monday to Friday | 8-5 | Fully Office Based
**Qualifications** What We Would Like You To Bring**
- Previous experience using a CRM or ERM software tool would be desirable
- Attention to detail and accuracy in call logging and reporting
- Good telephone manner and customer service skills
- Ability to build close relationships with internal and external stakeholders
- Able to work under pressure with good multitasking and prioritisation skills
- Capable of using own initiative to facilitate work flow
- Keen to support other team members and show reasoned decisions making skills
-
Service Desk Administrator
3 months ago
Chalfont Saint Peter, United Kingdom Sheridan Ward Recruitment Full timeincreases after service Team events **Related jobs**: **Service Desk Administrator**: **Chalfont St Peter**: **£20k - 23k per year**: **Featured** **More details** **Shortlist +** **Service Desk Administrator**: **Watford**: **£25k - 30k per year**: **Featured** **More details** **Shortlist +** **Customer Service Administrator**: **Uxbridge**: **£10...
-
Service Desk Administrator
2 months ago
Chalfont Saint Peter, United Kingdom Chubb Fire & Security Group Full timeCompany Description Looking for an opportunity within a business that offer a genuine ‘people first’ culture? Here at Frontline Security Solutions, we have an opportunity for a Service Desk Administrator to join our fantastic, high performing team based in Chalfont St Peter on a permanent, full time basis About Us, Our Culture & What...
-
Service Desk Administrator
3 months ago
Chalfont Saint Peter, United Kingdom Frontline Security Solutions UK Full timeJob DescriptionWhat You’ll be Doing As Service Desk AdministratorRecord incoming service support calls via phone and email in the systemCollaborate with the team to schedule engineers service visits for our overseas clientsCommunicate with Service Providers in EMEA and Asia Pac to coordinate overseas service callsPlace orders for spare parts needed for...
-
Service Desk Coordinator
3 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full timeJob SummaryFrontline Security Solutions UK is seeking a highly organized and detail-oriented Service Desk Administrator to join our team. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRecord and manage incoming service requests and incidents in our...
-
Service Desk Coordinator
3 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full timeJob SummaryFrontline Security Solutions UK is seeking a highly organized and detail-oriented Service Desk Administrator to join our team. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRecord and manage incoming service requests and incidents in our...
-
Service Desk Coordinator
1 day ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been safeguarding communities for over 25 years. Our people-first culture is built on trust, respect, and a passion for excellence.Job DescriptionService Desk Administrator RoleWe're seeking a skilled Service Desk...
-
Service Desk Coordinator
1 day ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been safeguarding communities for over 25 years. Our people-first culture is built on trust, respect, and a passion for excellence.Job DescriptionService Desk Administrator RoleWe're seeking a skilled Service Desk...
-
Service Desk Coordinator
7 days ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our clients.Job DescriptionService Desk Administrator RoleWe're looking for a...
-
Service Desk Coordinator
7 days ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our clients.Job DescriptionService Desk Administrator RoleWe're looking for a...
-
Service Desk Coordinator
5 days ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.Job DescriptionService Desk Administrator RoleWe're looking for...
-
Service Desk Coordinator
5 days ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.Job DescriptionService Desk Administrator RoleWe're looking for...
-
Service Desk Coordinator
3 days ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time{"title": "Service Desk Administrator", "description": "About the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
-
Service Desk Coordinator
3 days ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time{"title": "Service Desk Administrator", "description": "About the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
-
Service Desk Coordinator
3 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
-
Service Desk Coordinator
3 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
-
Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
-
Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
-
Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full timeJob DescriptionAbout the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Frontline Security Solutions UK. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service desk.Key ResponsibilitiesRecord and manage...
-
Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full timeJob DescriptionAbout the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Frontline Security Solutions UK. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service desk.Key ResponsibilitiesRecord and manage...
-
Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full timeService Desk AdministratorFrontline Security Solutions UK is seeking a highly organized and detail-oriented Service Desk Administrator to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring timely resolution of technical issues.Key Responsibilities:Record and manage incoming...
