Cluster Reservations Agent

2 weeks ago

London, United Kingdom Residence Inn by Marriott London Kensington Full time

**Cluster Reservations Agent**:
**Residence Inn by Marriott London Kensington**:
**Salary**:£24,000.00 Per annum**

**Job Type**:Permanent**
**Hours**:Full-time**
**Town**:London***:
Within easy walk of Kensington High Street, this buzzing location is close to London's key sites and excellent transport links

Within easy walk of Kensington High Street, this buzzing location is close to London's key sites and excellent transport links

We are currently hiring a Cluster Reservations Agent who will be responsible for ensuring accuracy and efficiency in processing suite reservations for a portfolio of three Residence Inn hotels. The agent will be expected to follow the hotel's policies and procedures to the highest standard and ensure maximum yield.

**Benefits**
- Worldwide employee discounts at Marriott Hotels;
- Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

**Key Responsibilities**
- To ensure all telephone calls are answered in line with brand standards/ call audit standards.
- To use negotiating skills and creative selling abilities to close on business and negotiate contracts.
- To quote and handle all group enquiries.
- Coordinate with sales to process rooming lists and reservation cards.
- To execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
- To assist with monitoring the accuracy of reservation sales orders within tracking systems.
- To track no-show reservations and process charges. To track cancellations and early departure fee charges.
- To check daily arrivals to ensure all appropriate billing instructions are applied to them, the guest profiles are checked and displayed according to standard, and all the special requests are communicated to the relevant departments.
- To understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them.
- To assist the guest service department with balancing & room authorisation via Marsha, assisting with overbooking level and booking out if required
- To provide excellent customer service consistent with the daily service basics of the brand.
- To serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company.
- To cross-train at “sister” properties to familiarise them with their facilities to be able to cross-sell them.
- To promote the image of the hotel and the Company by the provision of quality customer care standards both internally and externally.

**Performance Measures**
- Connect Physical and Virtual Show rounds.
- Engage New Leads and prospects, Follow-ups and conversion of sales leads, Cross-selling leads and conversion.
- Deliver Conversion and Upselling Targets, Total Revenue, and Market Performance (RGI).

**Essential Skills, Knowledge, Experience and Qualifications**
- Experienced Reservations/Customer Relations professional with experience in the hotel market
- Fully conversant with Opera PMS, Marsha, and Marriott systems
- Proficient in MS Word, Excel and online tools
- Ability to work under pressure to meet deadlines and targets
- Understanding of the hospitality and travel industry
- Ability to function independently with a minimum of supervision
- Demonstrated strong negotiation and rapport-building skills
- Demonstrated strong interpersonal, organizational and communication skills (written and verbal)
- Engaging, enthusiastic and motivated
- Results-driven and able to work under pressure
- Flexible to change and able to react very quickly to that change
- Excellent level of English in written and spoken format
- Excellent communicator and able to connect with all levels in the business, flexing style as appropriate
- Competent computer skills, word, excel, power points
- Effective organisational skills: able to prioritise tasks and self-manage a demanding workload or reactive and proactive work
- A high degree of integrity and professionalism and the ability to always act as an ambassador for the hotel and Axiom Hospitality
- Ability to work wit

  • Reservations Agent

    2 weeks ago

    London, United Kingdom Reservations Full time

    Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a **Reservations Agent** at the Royal Lancaster London. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations. Some of our...

  • Reservations Agent

    2 weeks ago

    London, United Kingdom Reservations Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as a **Reservations Agent.** Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Reservation Agent

    3 weeks ago

    London, United Kingdom Reservations Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as a **Reservations Agent.** Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Reservation Agent

    3 weeks ago

    London, United Kingdom Reservations Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as a **Reservations Agent.** Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Cluster Reservations Agent

    6 days ago

    London, Greater London, United Kingdom Residence Inn by Marriott London Kensington Full time

    Cluster Reservations Agent:Residence Inn by Marriott London Kensington:Salary:£24,000.00 Per annum**Job Type:Permanent**Hours:Full-time**Town:London***:Within easy walk of Kensington High Street, this buzzing location is close to London's key sites and excellent transport linksWithin easy walk of Kensington High Street, this buzzing location is close to...

  • Reservation Agent

    3 weeks ago

    London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    2 weeks ago

    London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    1 week ago

    London, United Kingdom Knightsbridge Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Knightsbridge Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    3 weeks ago

    London, United Kingdom Number Sixteen - Reservations Full time

    We have an exciting opportunity for a part time Reservations Agent (16 h to 24 h per week ) to join our highly successful team here at our Number Sixteen Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will...

  • Cluster Reservations Supervisor

    6 days ago

    London, United Kingdom The Marylebone Full time

    **Cluster Reservations Supervisor**: **Contract**:Permanent** **Salary**:Competitive***: You will assist in ensuring that a consistent and outstanding experience is provided by the Reservations Team for all internal and external guests, to motivate and drive the Reservations Team to perform in order to exceed hotel financial targets and to ensure a team...

  • Cluster Reservations Agent

    6 days ago

    London, United Kingdom The Marylebone Full time

    **Cluster Reservations Agent**: **Contract**:Permanent** **Salary**:£27,040 + Great Incentives***: **Role responsibilities** If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect. **The Perks of working for The Doyle Collection**: - Referral scheme - 28...

  • Reservations Agent

    2 days ago

    London, United Kingdom Ham Yard Hotel - Reservations Full time

    Are you passionate about delivering exceptional customer service in a dynamic environment? Firmdale Hotels presents an exciting opportunity to become a pivotal part of our team as a Reservations Agent at Ham Yard Hotel. At Firmdale Hotels, we pride ourselves on creating extraordinary experiences for our guests, and our Reservations Agents play a crucial...

  • Reservations Agent

    7 days ago

    London, Greater London, United Kingdom Number Sixteen - Reservations Full time

    We have an exciting opportunity for a part time Reservations Agent (16 h to 24 h per week ) to join our highly successful team here at our Number Sixteen Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will...

  • Reservation Agent

    7 days ago

    London, Greater London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    7 days ago

    London, Greater London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservation Agent

    2 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservations Agent

    4 weeks ago

    London, United Kingdom Clayton Hotel London Wall - Reservations Full time

    **Reservations Agent - Clayton Hotel London Wall** We have a fantastic new vacancy for Reservations Agent in the excellent Clayton Hotel London Wall We are looking for a talented individual with experience in management within the hospitality industry. **Why Dalata and the Clayton Hotel London Wall** Dalata Hotel Group are the most successful and largest...

  • Reservations Specialist

    2 weeks ago

    London, United Kingdom Reservations Full time

    **_Join the UK’s most dynamic collection of hotels and restaurants_** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Reservation Agent

    2 weeks ago

    London, United Kingdom Number 16 Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Number Sixteen Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...

  • Reservation Agent

    4 weeks ago

    London, United Kingdom Ham Yard Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our goregous Ham Yard Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...